Customer Service Administrator
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Job Summary
The role will be offered on a fixed term contract basis for 12 months.
The role will involve processing and entering phone/paper enquiries related data into the computer handling customer service inquiries and problems via phone paper and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.
Ideally you will bring strong administration skills in the FCA regulated Financial Services sector with Life & Pensions experience being advantageous however full training will be provided on specific products and processes.
Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time which means we want team members who are dedicated to providing an excellent customer service experience to our customers.
Job title:
Customer Service AdministratorJob Description:
Salary: 27248
Hours: 40 Hours a week. Monday - Friday between the hours of 8am - 5pm.
Location: Office based in Skypark Glasgow. Hybrid contract however expect first 6-8 week to be office based during training then c.1 day per week in the office.
Any offer of employment is subject to our pre-employment background vetting checks.
Capita is an equal opportunity and disability confident employer.
What will you deliver
Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
Complete administration tasks within service standards
Refer complex problems to senior staff.
Receiving investigating and responding to all customer inquiries.
Ensure customer records are accurately maintained.
Communicate effectively both verbally and in writing.
Achieve targets to maintain productivity quality and contractual service level agreements.
Manage own workload effectively and prioritise accordingly to meet targets.
Accurately complete any quality/productivity documentation required.
What are we looking for
Excellent demonstrable administration skills.
Preferable with experience in the Life & Pensions or regulated Financial Services sector ideally in a customer service role or administration role.
A genuine passion for helping people.
Confident communicator with a professional and friendly manner.
Excellent listening skills and an ability to problem solve.
A fast learner with an attention to detail.
The ability to work under pressure and prioritise workload.
Someone who is punctual and reliable.
Excellent accuracy skills.
Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.
What can we offer you
In this role you will be given fantastic training and development for your career in financial services. You will also be given the following:
A starting salary of 27248 per annum.
Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leaveand plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
Youll be joining a large network of experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Regulated Services
At Regulated Services were transforming the world of life and pensions and mortgage services. Were delivering responsible and sustainable services helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide offering a range of services from end-to-end administration digital technology and business support to lending account and arrears management. Join us and discover better as you shape the future of regulated services.
Whats Next
If this role is of interest to you please click below to register apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email or calland well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.
As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support at Kingdom Time Type: Contract Type:
Required Experience:
Unclear Seniority
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
