Customer Service Account Executive

Life in this role 

As part of our Contract division we have an exciting opportunity to join the team as a Customer Service Account Executive on a full time permanent basis.

Salary: 31092 per annum

Working hours: Monday to Friday 9am-5pm.

Reporting to the Customer Service Manager the Customer Service Account Executive is to be the single point of contact for the selected customer accounts. To work alongside other internal departments and stakeholders to resolve delivery issues Claims and POD queries. 

Key Duties of a Customer Service Account Executive:

• Support the development and implementation of customer service policies and procedures.
• Monitor and review processes using customer feedback to propose change and support continuous improvements.
• Support the mentoring and development of other team members nurturing an environment where they can excel through encouragement and empowerment. 
• Be the first point of contact for the customer handling complex issues in order to maintain a high standard of customer service and client relationships.
• Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team.
• Build and maintain strong relationships with internal and external stakeholders.
• Maintain agreed KPIs and report on performance and potential improvements.
• Liaise with company management to support and implement growth strategies.
• Support on ad-hoc projects as required.
• Investigate report potential cost exposure and resolve customer claims to satisfactory resolution.

Qualifications :

What youll need ... 

• Passion for delivery of excellent customer service within an ever growing business.
• Coach train and motivate team members be able to influence and steer to produce high end results.
• Good written and verbal communications be able to adapt the communication style to meet different situations and personalities.
• A creative approach to problem solving and diplomacy with the client.
• Considerable experience working in a customer facing environment.
• A detailed understanding of Logistics and despatch operations to be able to manage and advise others.

Additional Information :

What is in it for you 

If youre looking for a role where you can make an impact develop your career and be part of a team that works as one to achieve great results wed love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle with payments taken directly from your salary. Eligibility and salary thresholds apply. 

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle with payments taken directly from your salary. Eligibility and salary thresholds apply. 

• Wellbeing Support your wellbeing matters to us. Through our Employee Assistance Programme youll have 24/7 access to confidential counselling and legal support whenever you need it. 

• Eye Care Vouchers free eye tests and discounts on prescription glasses. 

• Reward & Recognition we love celebrating great work we recognise those who go above and beyond. 

• Everyday Discounts our benefits platform gives you access to discounts from over 50 leading retailers helping your money go further every day. 

Remote Work :

No

Employment Type :

Full-time