Customer Retention Manager Sales

We are looking for a Customer Retention Manager to join our Growth Markets EBE Retention team within GTM. Reporting into the Sales Manager you will take ownership of customers who are at risk have stopped using the product or have expressed an intent to cancel. Your primary objective is to protect and retain revenue reestablish product usage and secure renewals by demonstrating ongoing value from Experians solutions. 

You will build strong client relationships negotiating favourable contract terms and influencing client decision-making to drive positive business outcomes. You will engage with clients who wish to cancel addressing their concerns and presenting tailored solutions to retain their business.

Qualifications :

• Experience in customer retention particularly with SME clients account management or a similar role in the B2B software industry.
• Demonstrate achievement of retention targets and forecasting.
• Track record of achieving retention renewal or revenue protection targets rather than pure newbusiness sales. 
• Strong commercial negotiation skills with the ability to influence outcomes while maintaining longterm customer relationships.
• Tailor communication style to suit a diverse audience building partnerships and conveying complex information clearly.
• Demonstrate a data-driven approach to decision-making and address client concerns and present tailored solutions.
• Experience collaborating effectively aligning client needs with our goals to achieve mutually beneficial outcomes.
• Work with cross-functional teams to achieve common goals.

Additional Information :

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and uncapped commission
• Core benefits include Pension Bupa healthcare Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experians recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @ email address. Experian will never ask candidates to make any payment as part of an application interview assessment onboarding or recruitment process. To apply for roles or verify opportunities please visit E/EB9

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Remote Work :

No

Employment Type :

Full-time