Customer Quality Specialist
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Job Summary
This is an excellent opportunity for a quality professional or engineer with hands-on experience in a manufacturing or engineering environment who is ready to contribute from day one while developing toward a longer-term career in customer-facing or project quality.
- Customer Investigations:Support customer-facing quality investigations helping to identify root causes coordinate effective corrective actions and maintain clear communication with customers and internal stakeholders.
- Quality Planning & Risk Management:Assist in developing and maintaining quality plans supporting risk identification and mitigation through tools such as FMEA to ensure products and processes meet customer regulatory and industry requirements.
- Cross-Functional Collaboration:Partner with manufacturing engineering procurement project management and commercial teams to resolve quality challenges and ensure alignment.
- Documentation & Reporting:Contribute to customer reports quality documentation and project updates ensuring all information is accurate timely and communicated professionally.
- Data Analysis:Analyse quality performance data to identify trends emerging risks and opportunities for process improvement.
- Structured Problem-Solving:Support root cause investigations using methodologies such as 5 Whys Fishbone (Ishikawa) and Pareto Analysis to drive robust issue resolution.
- CAPA Management:Support the implementation tracking and verification of Corrective and Preventive Actions (CAPAs) ensuring actions are effective timely and properly documented.
- Audit Support:Support internal and external audits contributing to audit preparation evidence gathering follow-up actions and ongoing compliance with the site Quality Management System and ISO 9001 requirements.
- Continuous Improvement:Promote a culture of quality by sharing best practices and supporting improvement initiatives across the business.
- Education:Bachelors degree in Mechanical Manufacturing Aerospace or a related engineering discipline.
- Relevant Experience:Hands-on experience in a manufacturing engineering or quality-focused environment gained through employment apprenticeship placement year or graduate programme with direct involvement in quality activities.
- Customer & Operational Quality Exposure:Experience supporting quality investigations resolving non-conformances and working across functions to address product or process quality issues in a manufacturing environment.
- Quality Systems & Manufacturing Knowledge:Good working knowledge of quality management principles manufacturing processes and the practical application of quality requirements within an operational setting.
- Structured Problem-Solving:Practical experience supporting root cause investigations using structured methods such as 5 Whys Fishbone (Ishikawa) Pareto Analysis or similar problem-solving tools.
- Advanced Quality Tools:Working knowledge of core quality tools and methods includingFMEAandCAPA with the ability to apply them in a manufacturing or engineering environment.
- Audit & Compliance:Working knowledge ofISO 9001and experience supporting internal and external audits including audit preparation evidence gathering follow-up actions and QMS compliance activity.
- Data Analysis:Strong analytical skills with the ability to interpret quality data identify trends highlight emerging risks and support data-led improvement activity.
- Communication & Stakeholder Engagement:Strong written and verbal communication skills with the ability to engage professionally with customers and work effectively with both technical and non-technical stakeholders.
- Career Motivation:Clear interest in building a career in customer quality project quality or broader operational quality within a regulated engineering or manufacturing environment.
- UK security clearance: You must be a sole national British citizen and have a valid UK passport and full UK driving licence .
- Customer Quality Exposure:Experience supporting customer-facing quality activities within a manufacturing or engineering environment.
- Continuous Improvement:Six Sigma Green Belt or equivalent continuous improvement training.
- Professional Approach:Proactive collaborative and keen to develop further within a quality-focused engineering environment.
What We Offer
At GE Vernova we invest in your long-term success and wellbeing through a comprehensive flexible benefits package designed to support what matters most to you.
Our Total Rewards includes competitive compensation a performance-related bonus flexible pension with a 10% employer contribution employer-funded private health insurance income protection and life assurance. We support your time to recharge with 26 days of holiday plus bank holidays.
Through our Flex Choice programme you can take advantage of corporate benefits such as buying and selling holiday a cycle-to-work scheme financial planning critical illness insurance personal accident cover dental cover the option to add family to a private health scheme and travel insurance.
Why Join Us
If youre looking for a role where you can apply your quality experience build stronger customer-facing capability and grow within a complex manufacturing environment this is an excellent opportunity. Youll support real investigations work with experienced professionals and play a key role in improving quality performance and customer confidence.
Relocation Assistance Provided: No
Required Experience:
IC
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
