Customer Order Coordinator

Your Mission

Hawkstone is one of the fastest-growing premium beer and cider brands in the UK scaling fast across retail hospitality direct-to-consumer and merchandise with grocery and key accounts becoming a bigger part of the business as that growth continues. As order volumes and account complexity increase this role is what keeps the order book accurate visible and moving in the right direction - protecting customer relationships as the business scales.

Youll own the day-to-day order book for Hawkstones grocery and key accounts - making sure orders go out right on time and in line with what stock actually allows working daily within Hawkstones new ERP system.

About the Team
The successful candidate will be the go-to order contact for their accounts working closely with customers supply chain contacts and internally with the Sales and Key Account Supply Chain & Logistics Inventory and Finance teams - plus the Demand and Supply Planning team as the wider order book team grows.

What youll do

• Own the end-to-end order process for grocery and key accounts from order receipt and checking through to release fulfilment and delivery within agreed lead times.

• Check every order for product quantity pricing delivery date and account-specific requirements before it goes out keeping customers and internal teams updated along the way.

• Monitor stock position against open orders flagging shortages and risks early rather than processing orders at face value.

• Investigate and resolve discrepancies returns and delivery queries raising credits and internal orders accurately with Finance Logistics and Sales.

• Arrange collections with customers and sites and work with logistics and warehouse partners to resolve delivery and proof-of-delivery queries.

• Build strong working relationships with customers supply chain teams support the wider order book as the team grows and help build Hawkstones reputation with grocers as a reliable easy-to-work-with supplier.

What youll bring to the team

• Experience in order processing customer service or supply chain coordination - ideally with grocery retail or key accounts in food drink or FMCG - or the keenness to build it.

• Confidence using ERP or order management systems customer portals and Excel with sharp attention to detail on product codes pricing and delivery dates.

• Strong organisational skills to manage multiple accounts portals and deadlines and the confidence to flag issues and follow them through rather than letting them slide.

• A proactive can-do attitude suited to a fast-moving growing business - bonus points for FMCG or alcoholic beverages experience.