Customer Operations Service and Reporting Lead
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Job Summary
Contract Type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based
To help us manage applications effectively we reserve the right to close this vacancy early once we have received a high number of applications or identified enough suitable candidates for the next stage of the process. We encourgage you to apply as early as you can.
This is an exciting opportunity to join Royal London as a Customer Operations Service and Reporting Lead within the Customer Operations Transformation & Performance team.
Sitting at the heart of Customer Operations you will develop a deep understanding of service performance transformationactivityand customer outcomes translating complex information into clear and compelling reporting.
You will help ensure Customer Operations is represented consistently and credibly across senior leadership executivecommitteesand governance forums supporting informed decisions and better customer outcomes.
About the role
Own and shape the Customer Operations service narrative across reporting governancepapersand executive updates.
Produce high-quality Board Executive and Committee papers that support informed decision-making.
Partner with senior stakeholders to provide insight into service performance operationalprioritiesand customer outcomes.
Coordinate governance cycles ensuring deadlines are met and information flows effectively across Customer Operations COO and Group forums.
Connect dataperformanceand customer outcomes to create clear and meaningful business narratives.
Identifyopportunities to improve reporting governanceprocessesand management information flows.
About you
Experience producing senior-level reports governancepapersor executive communications.
Strong written communication and storytelling skills with the ability to turn complex information into clear compelling outputs.
Excellent planningorganisationand stakeholder management skills with confidenceoperatingwith senior stakeholders.
An analytical mindset and the ability to connect data serviceperformanceand customer outcomes.
Experience managing multiple priorities coordinatingdeadlinesand delivering high-quality work at pace.
A proactive hands-on approach with the confidence to influence discussions and provide constructive challenge.
If you feel youd be a great fit for Royal London but dont meet every requirement wed still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn we encourage you to apply!
About Royal London
Werethe UKs largest mutual lifepensionsand investment company offering protection long-term savings and asset management products and services.
Our People Promise is that everyone will work somewhere inclusive responsibleenjoyableand fulfilling. This is underpinned by our Spirit of Royal London values: Empowered Trustworthy Collaborate and Achieve.
We offer benefits including 28 days annual leave in addition to bank holidays an up to 14% employer-matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits.
Inclusion diversity and belonging
Werean inclusive employer. We celebrate and valuedifferent backgroundsand cultures. Our diverse people and perspectivesprovidea range of recognised and respected skills whatever their background.
About Company
From Pensions to Retirement, Savings, Investments and Life Insurance, Royal London has been helping people plan for life’s financial milestones since 1861.
