Customer Operations Executive

Cardiff Hybrid - 3 days on site Permanent full-time 37.5 hours per week

30000 salary 10% bonus healthcare and pension

Vargo is recruiting a Customer Operations Executive for a specialist financial services business in Cardiff. You will support customers throughout the life of their agreement combining clear communication with accurate account management and a practical approach to finding the right outcome.

• Handle customer enquiries across phone email and other service channels.
• Support customers experiencing financial difficulty or vulnerability assessing their circumstances and responding with care.
• Maintain accurate customer records and manage servicing requests from customers and third parties.
• Work within regulatory requirements and company procedures to deliver fair customer outcomes.
• Contribute to service targets and improvements to the customer experience.

• Customer servicing or collections experience in regulated financial services.
• Clear communication sound judgement and confidence handling sensitive customer conversations.
• Strong organisation attention to detail and confidence using CRM systems and Microsoft Office.
• A secured lending background would be particularly useful.
• CeMAP would be an advantage but is not essential.

For more information please contact Tom Miller at Vargo Group on or email

Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.

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