Customer Experience Representative

Are you someone who enjoys helping people solving problems and keeping things organised Were looking for a Customer Experience Representative to join our Retail Operations team.

In this role youll support customers brokers and clients through a mix of phone-based conversations and administration work. The balance of calls and admin may change depending on business needs so youll need to be flexible organised and comfortable moving between different types of work.

Youll play an important part in delivering clear helpful and positive customer outcomes while following the right processes and regulatory requirements.  This hybrid role attracts a salary of 24720.

What youll be doing:

• Supporting customers brokers and clients through phone email webchat and written correspondence
• Managing a mix of administration and phone-based work depending on business needs
• Providing clear accurate and timely information to help customers understand their options
• Recording customer and broker information accurately across internal systems
• Following internal processes regulatory requirements and Consumer Duty expectations
• Handling queries and complaints with care ownership and good judgement
• Working with colleagues across Retail Operations to resolve issues and improve outcomes
• Sharing knowledge and suggesting improvements to make the customer journey better

Who were looking for:

• Experience in customer service administration contact centre or another customer-facing role
• Confidence speaking with customers brokers or external contacts over the phone
• Strong written and verbal communication skills
• Excellent attention to detail and accurate record keeping
• Ability to prioritise tasks and manage queries in a busy environment
• Comfortable learning new systems and adapting to different ways of working
• A collaborative approach and the ability to build effective working relationships
• An interest in delivering fair positive and well-informed customer outcomes

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time