Customer Experience Co-ordinator

Were on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Morden This is a fantastic opportunity to join our friendly well-established team dedicated to consistently wowing our customers by delivering exceptional customer service.

Were looking for a customer service superstar who can help to create a really positive welcoming friendly and efficient environment for customers and their pets.Were looking for someone to join us on a part time basis working 32 hours per week days to be flexible and weekends when needed

Our Customer Experience Coordinators are often our customers first point of contact; the first faces they see when they walk into reception and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous long-lasting impression!

To truly smash it out of the park in your new role well make sure you receive the very best training. Youll be able to take full advantage of our CPD for veterinary reception teams provided through the BVRA (British Veterinary Receptionist Association).

Weve recently adopted a deskless reception at The Pet Vet Morden!Upon arrival at our surgery customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet as well as talking through the services we offer that may be of benefit. For example our Pet Health Plans. After their appointment our clinical team hand the customer back over to our Customer Experience team who complete the customers check-out process and ensure the customer has time to ask any questions they might have.Were looking for someone who is outgoing proactive confident and happy to support our customers in this way.

To attract and retain the best in the business we offer a great range of benefits including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

Were part of the UKs largest independent family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve helping pets to live long happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built light and spacious and equipped with the latest technology. Were committed to creating an environment that offers exceptional clinical care and where our colleagues love to work our patients are calm and our customers feel assured.

Were continually investing in developing our growing team and theres never been a better time to join us!

Were so glad to hear it and look forward to receiving your application!