Customer Complaints Handler

Job Location:

Wolverhampton - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

As a Customer Complaints Handler at GSF Car Parts youll be the first point of contact for customers who need support resolving issues with products services or orders. Your goal is to deliver fair timely and wellreasoned outcomes while maintaining GSFs reputation for excellent service.

Key Responsibilities

Listening to customer concerns capturing accurate details and understanding the root of the issue.
- Investigating complaints working with internal teams such as branches warehouse operations and customer service to gather information.
- Providing clear resolutions offering fair policyaligned outcomes and explaining decisions confidently.
- Maintaining detailed records logging interactions actions taken and final outcomes in internal systems.
Identifying recurring issues spotting trends and recommending improvements to processes communication or service delivery.

About You

Skills & Experience Needed

Previous complaints handling experience ideally in retail automotive or customer service environments.

Strong communication skills able to explain decisions clearly and professionally.

Active listening and empathy essential when dealing with frustrated or distressed customers.

Problemsolving abilities confident in analysing information and making fair decisions.

Attention to detail ensuring accuracy in investigations and documentation.

Good organisational skills managing multiple cases and prioritising effectively.

What Success Looks Like in This Role

Customers feel heard respected and supported.

Complaints are resolved efficiently and fairly.

Internal teams trust your judgement and communication.

Patterns in customer issues are identified early and escalated appropriately.

Records are accurate complete and compliant with company standards.

What well offer:

28 days annual leave including bank holiday and opportunity to increase annual leave for time served
Online employee discount scheme including big discounts to local cinemas theme park attractions major retailers and much more
Healthcare cash plan
Company pension
Internal Development Programmes
Career progression opportunities

About Us

GSF Car Parts is one of the UKs leading automotive parts distributors supplying thousands of independent garages throughout the UK and Ireland with parts tools garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding 475 million. Built on the heritage and success of a dozen local brand identities acquired over several years we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain marketing and national accounts. The business also benefits from integrated IT systems which include our industry leading catalogue system Allicat and access to the Groups national garage programme Servicesure.

Role OverviewAs a Customer Complaints Handler at GSF Car Parts youll be the first point of contact for customers who need support resolving issues with products services or orders. Your goal is to deliver fair timely and wellreasoned outcomes while maintaining GSFs reputation for excellent service.K...