Customer Care Assistant

Job Location:

Carlisle - UK

Yearly Salary: £ 26000 - 28000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Care Assistant

Location: Carlisle (Rural)
Salary: 26000 - 28000 per annum (dependent on experience)
Job Type: Full Time
Contract Type: Permanent
Hours: 40 hours per week Monday to Friday

Overview
NXT Recruitment is working in partnership with a well-established and highly respected business to recruit a Customer Care Assistant.

This is an excellent opportunity to join a successful organisation that prides itself on delivering exceptional customer service. Whether you already have customer service experience or are looking to develop your career through a trainee pathway full training and ongoing support will be provided.

The successful candidate will act as the first point of contact for customers taking ownership of enquiries resolving issues efficiently and working closely with internal departments to deliver an outstanding customer experience.

Key Responsibilities

Act as the first point of contact for customer enquiries via telephone and email
Manage customer queries from initial contact through to resolution
Follow up on outbound customer communications
Manage shared mailboxes and ensure all enquiries are responded to within agreed service levels
Liaise with internal departments to resolve customer issues efficiently
Investigate and manage customer discrepancies
Resolve customer queries at the first point of contact wherever possible
Produce customer reports accurately and within required deadlines
Maintain accurate records of all customer interactions and case updates
Deliver a consistently high standard of customer service while building positive customer relationships

Requirements

Previous customer service or customer-facing experience is preferred
Excellent written and verbal communication skills
Professional and confident telephone manner
Strong problem-solving skills with the ability to prioritise and resolve issues effectively
Highly organised with excellent attention to detail
Good IT skills including Microsoft Office
Ability to manage multiple tasks within a fast-paced environment
Positive attitude with a customer-focused approach
Ability to communicate effectively with customers and colleagues at all levels
GCSEs (or equivalent) including English and Maths

Desirable Skills

Experience using CRM or customer management systems
NVQ or equivalent qualification in Customer Service or a related discipline

Please contact Simon Kean at NXT Recruitment on or for more information.

NXT Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role you accept the terms of our Privacy Notice which can be found on our website.

Required Experience:

Junior IC

Customer Care AssistantLocation: Carlisle (Rural)Salary: 26000 - 28000 per annum (dependent on experience)Job Type: Full TimeContract Type: PermanentHours: 40 hours per week Monday to FridayOverviewNXT Recruitment is working in partnership with a well-established and highly respected business to rec...

Act as the first point of contact for customer enquiries via telephone and email
Manage customer queries from initial contact through to resolution
Follow up on outbound customer communications
Manage shared mailboxes and ensure all enquiries are responded to within agreed service levels
Liaise with internal departments to resolve customer issues efficiently
Investigate and manage customer discrepancies
Resolve customer queries at the first point of contact wherever possible
Produce customer reports accurately and within required deadlines
Maintain accurate records of all customer interactions and case updates
Deliver a consistently high standard of customer service while building positive customer relationships

Requirements

Previous customer service or customer-facing experience is preferred
Excellent written and verbal communication skills
Professional and confident telephone manner
Strong problem-solving skills with the ability to prioritise and resolve issues effectively
Highly organised with excellent attention to detail
Good IT skills including Microsoft Office
Ability to manage multiple tasks within a fast-paced environment
Positive attitude with a customer-focused approach
Ability to communicate effectively with customers and colleagues at all levels
GCSEs (or equivalent) including English and Maths