Customer Care Advisor

Role: Customer Care Advisor

Location: DFYNE HQ 1 Forrest Gate Uddingston G71 5PG

Work Location: Onsite

About You:

Would you love to be part of an amazing community of customers and work family Do you love being a team player and helping find the answers Most importantly do you love getting get sh*t done Looking to be an integral part of an amazing team have your voice heard and feel like you belong

DFYNE may be the perfect place for you.

About DFYNE:

A picture paints a thousand words and were sure you dont want to be sat here reading an essay of corporate about us spiel. Seriously howre you able to really get under the skin of what were about from a few words on a screen. So why dont you have a look and see what were all about for yourself .

About the Role - DFYNE Your Career:

First off its best we introduce ourselves (people behind the keyboard here) its not the norm on a job role spec but we feel its important for this one in particular. My name is Demi (Head of Customer Care) and I run our fantastic team alongside Abbie (Head of Brand Language) and Scott (Customer Care Deputy Head).

Youll be working closely with us and the rest of the team to help respond to any customer related queries issues (yes even brands like us run into them from time to time!) and communication in general aiming for smiles all round!

For this role youll have the freedom to think outside the box get creative and work with a huge range of resources to get the best resolution for all queries.

At DFYNE its not what you know its what you do. So technical experience wont be required for this role our team will teach you the ins and outs of delivering top tier customer care.

The position is a full-time post of 40 hours per week worked 9am to 5pm on Mondays to Fridays (we do have dedicated evening and weekend team members but some flexibility would be required to cover holidays and any sickness).

Attitude:

• Trustworthy
• Proactive and efficient
• Calm under pressure
• Reliable and responsive

Key Responsibilities:

• Ensuring all customer queries are answered in a timely manner.
• Skilled in handling customer interactions across all channels from social media email and beyond.
• Guaranteeing all tasks are completed on time.
• Communicating with different departments to keep knowledge consistently updated.
• Maintain up-to-date knowledge of our product lines and upcoming releases to ensure you can effectively assist customers
• Resolve product or service issues including tracking returns and refunds while maintaining an amazing customer experience

Skills:

• Good communication skills
• Organisational skills
• Ability & willingness to learn
• Proactive in your approach to resolving issues

Experience Needed:

• Absolutely none. We dont hire only on experience.

So whats in it for you

If youve made it this far down without being put off brilliant Id love to hear from you. Besides a work family and a great place to work youll have an opportunity to grow with the company be a part of the journey and have a vital input into helping continue the crazy growth weve already seen.

Youll be part of a high challenge; high reward culture.

What will aid a successful application with DFYNE:

• A Tailored Cover letter

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Unlimited paid holidays
• Free on-site gym

Schedule:

• Monday to Friday 9-5

Ability to commute/relocate:

• Uddingston G71 5PW: reliably commute or plan to relocate before starting work (preferred)

Job Type: Full-time Permanent

Equality and diversity monitoring

DFYNE wants to meet the aims and commitments set out in our equality policy. This includes not discriminating under the Equality Act 2010.

Please complete this form to help us understand the diversity of our candidates.

Completing this form is voluntary and the information provided will be kept confidential. The information is going to be used to help us understand the diversity of our organisation.

None of the information you provide will be linked to your application and is completely anonymous
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