CRM Manager

A little bit about us

Pion produces award-winning technology for the biggest retailers on the planet connecting them with the youth market. Featured in The Sunday Times Tech Tracka list of the fastest-growing private tech companies in Britain were always innovating to offer new solutions
that satisfy our consumers drive ROI for our clients and create an empowering workplace for
our employees.

Equity Diversity & Inclusion at Pion
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Because this part deserves a place at the top of the job ad Here at Pion were working hard to grow an inclusive diverse and respectful group of people were proud of. Accountability plays a big role in our company values and were totally honest open and transparent about our ED&I efforts. This is why weve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people and its all part of #LifeAtPion.

Research shows that while men apply to jobs when they meet 60% of the requirements women and those in underrepresented groups tend to only apply when they tick every box. We dont think you should have to tick every box. We value your uniqueness and it goes without saying that all applications are welcome even if you dont think you fit the criteria.

If you need any adjustments to support you with your application just drop us an email at

About the role

As a result of our incredible success and growth we are looking for a CRM Manager to join us.

Responsibilities Include

• Own and evolve our core lifecycle journeys onboarding activation engagement basket abandonment win-back and re-engagement from strategy through build and optimisation.
• Plan and execute commercial campaign sends balancing frequency relevance and commercial priorities against the health of our lifecycle programmes.
• Plan and execute engagement-focused sends working with the wider marketing teams on content calendar and social opportunities.
• Own and prioritise the testing roadmap subject lines send times content and journey logic turning results into concrete recommendations rather than reports.
• Use performance data (opens clicks conversion retention and incrementality) to diagnose underperformance and propose the fix.
• Brief QA and direct internal resource to extend execution capacity and build the internal narrative on what is working to make the case for further investment in CRM.

A little bit about you

• Five or more years hands-on across the full CRM and lifecycle marketing discipline strategic thinking as well as campaign execution not one or the other.
• Confident in an ESP or marketing automation platform (Iterable Braze Salesforce Marketing Cloud Klaviyo or similar) building and QA-ing your own campaigns and journeys.
• A strong grasp of segmentation triggers and automation logic.
• Able to read performance data and turn it into a clear next step rather than a report with a genuine interest in testing and iterating rather than set-and-forget CRM.
• An improver instinct you see an onboarding flow or a send calendar and immediately spot ways to make it better then act on it.
• Comfortable briefing and directing internal resource and confident building buy-in across product brand marketing creative and data. A clear honest communicator with a self-starter can-do attitude.
• Bonus points for consumer experience in subscription membership loyalty ecommerce or affiliate-adjacent businesses familiarity with incrementality or holdout testing data querying skills or exposure to advanced personalisation and next-best-action decisioning.

Life at Pion

Lets take a look at just a few things that make Pion an amazing place to work

Lets take a look at a few things that make Pion an amazing place to work...

Competitive salary.

30 days annual leave plus bank holidays.

Accredited Great Place To Work company in three categories.

Commitment to personal development and career growth coaching workshops and progression plans.

Remote-first working environment. This means youre not obligated to come into the office you can choose the environment you think you excel best in.

Flexible working hours.

Focus on welfare. We offer a monthly wellness allowance gym memberships access to mental health first aiders a health cash plan and more.

Access to incredible partnership discounts for the biggest brands in the world. Think Google Apple GymShark Dominos Uber and loads more!

200 work from home set up allowance to put towards your at-home working space.

Want to know more

Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application you agree that Pion may collect your personal data for recruiting global organisation planning and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process our purposes for processing and the rights you can exercise over Pions use of your personal information.

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Required Experience:

Manager