CPS Technical Manager

CPS Technical Manager

Anord Mardix a Flex company are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the worlds largest companies.

To support our extraordinary teams who build great products and contribute to our growth were looking to add a CPS Technical Manager located in Hemel Hempstead.

What a typical day looks like:

• Act as the primary technical expert for the CPS Operations and Sales teams supporting service delivery customer projects and business development activities.
• Ensure maintenance installation repair and commissioning activities are delivered safely efficiently and to the highest quality standards.
• Provide technical guidance and support for complex customer issues escalations and non-standard requirements driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements identify potential risks and develop effective service solutions.
• Plan and coordinate the availability of parts tools and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements technical specifications RAMS and safety expectations before works commence.
• Manage the emergency call-out rota support the training of on-call engineers and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health safety environmental and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers suppliers and key stakeholders.
• Develop and maintain technical procedures standards and documentation to support operational excellence.
• Lead technical investigations support warranty claims perform root cause analysis and drive continuous improvement initiatives.
• Support business growth through technical innovation process improvements and service enhancements.

The experience were looking to add to our team:

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) is essential.
• Proven experience working with LV Switchgear or similar Critical Power equipment is essential.
• Strong background in electrical maintenance service delivery commissioning engineering or operational environments.
• Previous experience in a Technical Manager Engineering Manager Service Manager or similar leadership role is preferred.
• Demonstrated ability to provide technical leadership mentor engineers and support operational teams.
• Experience managing resources planning workloads and controlling budgets.
• Strong customer-facing skills with experience resolving technical challenges and managing escalations.
• Knowledge of health and safety regulations safe systems of work and compliance requirements within an engineering environment.
• Experience with Thermal Imaging/Thermography is advantageous.
• Strong analytical and problem-solving skills including experience conducting technical investigations and root cause analysis.
• Excellent communication skills with the ability to engage effectively with customers suppliers subcontractors and internal stakeholders.
• Self-motivated flexible and detail-oriented with the ability to perform effectively in a fast-paced environment.
• HNC/HND NVQ Level 4/5 Degree or equivalent qualification in Engineering Technical Services Operations Management or a related discipline is preferred.
• Level 1 Thermography qualification and a current ESC Card are advantageous.
• Full UK Driving Licence is essential.

What youll receive for the great work you provide:

• An environment where you will feel fulfilled by your work valued for your contribution and celebrated for your success;
• A competitive salary and benefits package which includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave

• Flexible/Remote/HybridWorkbased on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On-site trained Mental Health First Aiders
• Access to various discount programs (including food activities gym memberships etc.)

At Flex we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way we move fast with discipline and purpose and we do the right thing always.

Through a respectful inclusive and collaborative culture a career at Flex offers the opportunity to make a difference invest in your career growth and join our purpose - to make great products that create value and improve peoples lives.

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