Consumption Leader

Salary Circa 60000depending on skills and experience

12m Secondment Full time 37 hourswith flexibility for part time
Location:Lincoln/Huntingdon/Peterborough with travel

Flexible working based in officeand alsoat home

Want a role where your work genuinely helps protect water for future generations

Were looking for aConsumption Leaderto shape how customers use water influence behaviour at scale and deliver meaningful change across our region.

This is a senior leadership role within ourBilling Collections & Consumption team with real ownership ofwatersavingstrategies customer engagementprogrammesand regulatory outcomes.

Whatyoullbe doing

Youlllead the strategic direction and delivery ofbehaviourchangeinitiatives that support key performance commitments (PCCandCMEX) ensuring customers are engagedinformedand motivated to use water wisely.

That means:

• Designing and deliveringcustomer engagement andbehaviourchangestrategies

• Working closely withregulators and external partners(EA Ofwat Defra and industry groups)

• Shaping and delivering plans within theWater Resources Management Plan (WRMP)and AMP programmes

• Leadingwatersavinginitiativesincludingsmartmeter consumption journeys customer sideleakageand smart devices

• Managing and inspiringConsumption Project Managersto deliverjoinedupcustomerfirstoutcomes

• Using insight and segmentation to tailor messages that genuinely resonate

• Collaborating with Communications Operations and Customer Services to deliver consistent impactful messaging

• Use data to drive performance and enhance digital customer journeys

Leadership & culture

Youlllead with purpose creating a positiveinclusiveand safe environment where people can do their best work. Healthsafetyand wellbeing sit at the heart of everything we do andyoullactivelyrolemodelourSafer Every Dayculture.

Whatwerelooking for

Youllbring:

• Strong experience inwater or energy efficiencyconsumptionor resource management

• Proven leadership in deliveringprogrammes or projects at scale

• The ability to influence a wide range ofinternal and external stakeholders

• Excellent communication skills from community conversations to regulatory reporting

• Tenacitycreativityand a passion for driving meaningful behaviour change

• A degree (or equivalent experience) and a natural curiosity for what works best for customers

We invest in our people - as a valued employeeyoullbe entitled to:

• Personal private health care

• Generous double match pension contribute 7% and Anglian Water will contribute 14% giving a total contribution of 21%

• 24-hour Virtual GP service for you and your household

• 26 days annual leave rising with length of service and the ability to buy more

• Life assurance (up to 8 x salary)

• Personal accident cover (up to 5 x salary)

• Excellent family friendly policies such as 26 weeks full pay for maternity / adoption leave as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay

• Bonus scheme

• Flexible benefits and working culture to support your wellbeingand lifestyle.

Inclusion at Anglian Water

Inclusion is for everyone.Werean equal opportunity employer and welcome applications from all suitably qualified candidates regardless of gender identity or expression ethnic origin nationality religion or belief age sexual orientation disabilitystatusor any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes for customersandwerecommitted to creating an environment where everyone feels they belong.

Closing Date:30/07/26

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