Complaint Handler Italian Speaker

Are you fluent in Italian and English

Do you love helping customers Are you curious and enjoy investigating and resolving complaints

If you are passionate about growing your skills within one of the largest insurers in the world with excellent employee benefits and a diverse working culture then we would love to hear from you!

We have an excellent opportunity for an Italian speaking Complaint Handler to join our Complaints Team based in our Glasgow office. The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints.

We are happy to consider applicants with experience in a Customer Services role from financial services call centres or hospitality sectors. We provide full comprehensive training on complaints processes and regulations to allow our people to be successful in this post..

Key responsibilities

• Ensure complaints are identified investigated and resolved promptly and fairly
• Investigate complaints thoroughly correctly identifying root causes
• Write Final Resolution Letters
• Meet Chubbs Quality and Efficiency Standards
• Focus on SLAs and Regulatory timelines
• Pipeline/Caseload management
• Work to Chubbs Standards and Frameworks.
• Participate in the Training and Competency Framework

• Fluent speaker of Italian and English Essential
• Other European languages desirable
• Previous Customer Service experience
• Complaint handling experience is desirable but not essential
• Excellent Listening Skills
• High Standards of verbal and written Communication skills
• Experience of using Microsoft Office Packages
• Insurance knowledge desirable but not essential

What do we offer in return!

• Competitive salary & pension scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover Employee Share Purchase Plan Life Assurance
• Subsidised gym membership and more...

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.