Communities and Engagement Support Officer

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe well-maintained sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Communities and Engagement team youll design develop and deliver services and projects which enhance the wellbeing of customers. Youll produce reports and collect analyse and interpret data to present impact.

Why ForHousing

• Rated an Outstanding Company to Work For by our colleagues through Best Companies.
• Hybrid working some of your time can be spent working from home with flexibility to work from the office.
• Agile working trusted to manage your work in the way that works best for you in line with business needs.
• 10% employer pension contribution through salary sacrifice regardless of how much you choose to contribute.
• 23 days annual leave rising to 30 with service plus bank holidays and 3 discretionary Christmas closure days. You can also buy up to 5 additional days each year through salary sacrifice.
• Enhanced maternity paternity and adoption pay.
• LinkedIn Learning access to more than 20000 expert-led courses to support your development.
• Wellbeing support including gym discounts exercise videos mindfulness tools nutrition guidance and financial wellbeing advice.
• Employee Assistance Programme access to a 24/7 confidential counselling and support helpline.
• MyPerks discounts and cashback at hundreds of retailers.
• Colleague recognition scheme give and receive monetary rewards redeemable with major retailers.
• SmartTech spread the cost of the latest technology over your salary interest free.
• Cycle to Work scheme save up to 40% on bikes and equipment through salary sacrifice.
• Work anniversary awards

What youll be doing:

• Providing general administrative support to the team including managing inboxes responding to queries and assigning tasks.
• Liaising with other departments and external stakeholders regarding information sharing performance data and financial administration.
• Supporting the delivery of the formal tenant engagement framework including organising meetings transport taking minutes collating reports and being the first point of contact.
• Raising purchase orders making payments and keeping accurate records.
• Collecting analysing interpreting and presenting data to help us understand customer feedback and measure the impact of projects and initiatives.

What were looking for:

• Experience working with a range of customer agencies and the community.
• Experience of gathering relevant data producing reports and making recommendations.
• Excellent IT skills with experience using MS Office applications.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

If you need any adjustments to be made to our recruitment process please get in touch with the team on

Please note we reserve the right to close this vacancy early depending on application numbers.

Required Experience:

Unclear Seniority