Client Support Team Lead

Client Support Regional Lead
London 5 days on site (travel to client sites in London)
Permanent
60000 - 70000 p/a

We are partnered with an innovative IT consultancy based in London but with a global presence who create lasting value for their clients. They are looking for a highly skilled Client Support Lead to oversee the end user computing services team of IT professionals both locally and on client sites to ensure the delivery of high-quality IT support.

Youll be leading a team of 9 across several sites and owning client support performance across the region. This isnt just handling escalations but setting the standard for how the team response resolves and reports. Youll be leading team of End User Support professionals who provide support for clients and the internal team. So the expectations are high. Theres no hiding. When the people youre supporting know what good looks like you have to be good.

Heres what youll be doing:

• Owning the support function end-to-end
• Leading the team to ensure support is delivered to the expected standards whilst supporting team members with their professional development
• Handle the escalations the team need support on and coach them to help them provide the support in the future
• Own IT projects for the department and the JML process
• Build relationships with key internal stakeholders and clients to ensure the VIP support is being provided
• Spot process that arent working and bring the ideas on how to improve them

You

In order to be a successful Client Support Regional Lead you will have

• Previous experience in a similar role leading an End User Support
• A support background then having progressed into leadership where you have improved support performance
• Hands on tech stack experience including Windows and Mac OS MDM such as Intune and Endpoint Central Active Directory and Virtualisation tools such as VMware and Proxmox
• Excellent leadership and communication skills with the ability to manage VIP stakeholder relationships and have the confidence to have difficult conversations

If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first please call Adam on.

Adam

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