NQA is seeking a Client Scheduler to join their team on an initial 3 month fixed-term this role youll be a main point of contact for clients coordinating annual audits and managing auditor schedules. Youll be responsible for ensuring audits are planned efficiently auditor resources are utilised effectively across multiple schemes and sectors and clients receive seamless support. This is an office-based role located in Dunstable.
NQA provides accredited certification training and support services to help customers improve processes performance and products and services. We have issued over 50000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024 a global leader in the Testing Inspecting and Certification (TIC) sector based in the Netherlands.
About the role
Coordinate and schedule annual client audits to ensure timely delivery of the audit programme
Manage assessor diaries and allocate resources effectively across multiple schemes and sectors
Support the development and maintenance of annual audit schedules and resource plans
Use smart scheduling practices to optimise assessor utilisation and reduce unnecessary travel
Act as a key point of contact for clients responding to enquiries and maintaining strong relationships
Maintain accurate records and ensure all scheduling information is updated within the certification database
Monitor audit progress identify potential scheduling issues and take proactive action to minimise risks
Prepare routine reports and support continuous improvement of scheduling processes
Contribute to the achievement of key performance indicators (e.g. assessor utilisation client turnaround times customer satisfaction reduced cancellations and certificate compliance)
Do you have what it takes
Excellent administrative and organisational skills with the ability to prioritise workload
Experience working in a customer service environment
Excellent communication skills and the ability to build relationships with customers and colleagues
Ability to work as part of a team or on own initiative with minimum supervision
Ability to work under pressure to meet deadlines
Experience using Microsoft Office packages
Previous experience in an administration coordinator or similar role is desirable
Technical knowledge and understanding of the certification process is desirable
What can you expect from us in return
Competitive Salary - salary details on request
35 hours per week - Monday to Friday office-based role
Generous Annual Leave Starting at 25 days plus Bank Holidays (pro-rated for fixed-term contract) increased entitlement with length of service
Enhanced Family Leave Enhanced maternity adoption and shared parental leave with 6 months full pay plus 3 weeks full pay for paternity leave
Enhanced Pension Contributions
Life Assurance 4x your annual salary
Cycle Loan Scheme
Electric Power Point Loan
Free eye tests and contribution towards glasses
Welcome Pack Filled with company-branded goodies to kickstart your journey with us
At Kiwa we deliver results driven by our core values: Ambitious Reliable and Engaged the principles that guide how we work with colleagues customers and everyone we encounter. We are committed to fostering personal development encouraging you to be ambitious explore new ideas and contribute to making the world a safer more sustainable place. Here youll thrive in a dynamic environment with ample opportunities for growth and self-development.
As an equal opportunity employer Kiwa celebrates diversity and is dedicated to building an inclusive supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally ensuring a work environment free from prejudice discrimination and intimidation. Inclusivity and equality are core to who we are and we uphold these values without exception.
If you have any questions about this role and would like to speak a member of the Talent Team please e-mail us at
Required Experience:
Unclear Seniority
Job SummaryNQA is seeking a Client Scheduler to join their team on an initial 3 month fixed-term this role youll be a main point of contact for clients coordinating annual audits and managing auditor schedules. Youll be responsible for ensuring audits are planned efficiently auditor resources are u...
Job Summary
NQA is seeking a Client Scheduler to join their team on an initial 3 month fixed-term this role youll be a main point of contact for clients coordinating annual audits and managing auditor schedules. Youll be responsible for ensuring audits are planned efficiently auditor resources are utilised effectively across multiple schemes and sectors and clients receive seamless support. This is an office-based role located in Dunstable.
NQA provides accredited certification training and support services to help customers improve processes performance and products and services. We have issued over 50000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024 a global leader in the Testing Inspecting and Certification (TIC) sector based in the Netherlands.
About the role
Coordinate and schedule annual client audits to ensure timely delivery of the audit programme
Manage assessor diaries and allocate resources effectively across multiple schemes and sectors
Support the development and maintenance of annual audit schedules and resource plans
Use smart scheduling practices to optimise assessor utilisation and reduce unnecessary travel
Act as a key point of contact for clients responding to enquiries and maintaining strong relationships
Maintain accurate records and ensure all scheduling information is updated within the certification database
Monitor audit progress identify potential scheduling issues and take proactive action to minimise risks
Prepare routine reports and support continuous improvement of scheduling processes
Contribute to the achievement of key performance indicators (e.g. assessor utilisation client turnaround times customer satisfaction reduced cancellations and certificate compliance)
Do you have what it takes
Excellent administrative and organisational skills with the ability to prioritise workload
Experience working in a customer service environment
Excellent communication skills and the ability to build relationships with customers and colleagues
Ability to work as part of a team or on own initiative with minimum supervision
Ability to work under pressure to meet deadlines
Experience using Microsoft Office packages
Previous experience in an administration coordinator or similar role is desirable
Technical knowledge and understanding of the certification process is desirable
What can you expect from us in return
Competitive Salary - salary details on request
35 hours per week - Monday to Friday office-based role
Generous Annual Leave Starting at 25 days plus Bank Holidays (pro-rated for fixed-term contract) increased entitlement with length of service
Enhanced Family Leave Enhanced maternity adoption and shared parental leave with 6 months full pay plus 3 weeks full pay for paternity leave
Enhanced Pension Contributions
Life Assurance 4x your annual salary
Cycle Loan Scheme
Electric Power Point Loan
Free eye tests and contribution towards glasses
Welcome Pack Filled with company-branded goodies to kickstart your journey with us
At Kiwa we deliver results driven by our core values: Ambitious Reliable and Engaged the principles that guide how we work with colleagues customers and everyone we encounter. We are committed to fostering personal development encouraging you to be ambitious explore new ideas and contribute to making the world a safer more sustainable place. Here youll thrive in a dynamic environment with ample opportunities for growth and self-development.
As an equal opportunity employer Kiwa celebrates diversity and is dedicated to building an inclusive supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally ensuring a work environment free from prejudice discrimination and intimidation. Inclusivity and equality are core to who we are and we uphold these values without exception.
If you have any questions about this role and would like to speak a member of the Talent Team please e-mail us at
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