Client Manager (Global Usage)

Identify where AI dashboards recurring reporting or standardised processes can make delivery smoother more scalable and more effective.

Support improved client ways of working including service reviews satisfaction tracking and regular feedback loops.

Collaborate across the growth engine

Work closely with the Strategy Managers Enterprise Partners & broader Global Vertical functions.

What Success Looks Like

Success in this role means:

• Clients clearly understand the value of their subscription.

• Deliverables are insight-led commercially relevant and linked to business outcomes.

• Client satisfaction engagement and renewal readiness are actively managed.

• Churn risks are identified early and mitigated proactively.

• Renewal and upgrade conversations are supported with clear evidence of value delivered.

• Strategy Management Enterprise Partnerships and Delivery & Performance work together effectively.

• Global clients experience consistent support across markets categories and datasets.

• Workload offshore briefing and resource planning are well managed.

• Opportunities for automation quality control and improved ways of working are identified and progressed.

• Best practice is shared across verticals and markets.

What Were Looking For

You will bring:

• Experience in consumer insights data analytics research client success account management consulting or a related field.

• Confidence working with complex clients ideally in beauty personal care FMCG retail media entertainment or adjacent consumer sectors.

• The ability to challenge client thinking constructively and shape better briefs.

• Strong storytelling skills with the ability to connect data to a clear commercial question.

• Excellent relationship-building skills and the ability to build rapport with clients and colleagues.

• A collaborative style with experience working across teams functions markets or domains.

• Strong organizational workload management and resource planning skills.

• The ability to manage multiple priorities deadlines and stakeholders.

• A proactive approach to spotting churn risk growth opportunities and delivery improvements.

• Curiosity about consumer behaviour global categories and how data can support better business decisions. Proven experience in enterprise sales strategic partnerships business development or commercial growth.

Experience with subscription data syndicated research automated reporting or global client delivery would be helpful but is not essential.

The Person Who Will Thrive Here

You are curious collaborative and commercially minded. You enjoy working with clients but you are not purely reactive you ask good questions challenge where needed and help people get to clearer answers.

You are comfortable working with data but your strength is turning information into meaning. You build trust quickly manage work calmly and care about both the quality of the output and the way the work gets done.

You will thrive in a team that values openness pace good judgement and mutual support. We are looking for someone who shares context helps others succeed and brings a constructive positive approach to solving problems together.

Why Join Worldpanel by Numerator

You will work with powerful consumer datasets leading global clients and colleagues across an international network.

This role offers the opportunity to build deep expertise in personal care and beauty while developing knowledge across food and beverage consumption and entertainment. You will help shape how we deliver value to clients improve ways of working and support the development of a collaborative global function.