Client Coordinator

The Client Coordinator plays a vital role in ensuring that Clients receive outstanding person-centred care while supporting the growth and operational excellence of the business. Working closely with the Registered Care Manager this role involves overseeing daily care operations maintaining up-to-date care processes and ensuring all tasks are completed efficiently. The Client Coordinator provides guidance and support to Care Professionals ensuring the highest standards of service delivery for the Clients.

The Role

• Support the Registered Care Manager in the day-to-day management of Client care.
• Conduct Service Reviews and Quality Assurance checks identify opportunities for continuous improvement and business growth.
• Create and update detailed person-centered care plans in collaboration with Clients and their families entering all the information on the system.
• Ensure all Client paperwork is accurately completed and stored digitally.
• Ensure medication is accurately recorded in the system and the MAR
• Support with Client acquisition onboarding and initial care setup including Clients with complex care needs.
• To complete changes to Care Plans for Client care and ensure Care Professionals are aware of their changing needs.
• To communicate to Clients when visits are changed
• To have the ability to problem solve to cover visits quickly.
• Provide confident professional introductions of Care Professionals to Clients ensuring best practices are followed.
• Support and mentor Care Professionals to provide outstanding care.
• Deal with any Client concerns timely and professionally
• Plan and deliver monthly tasks to achieve targets and contribute to business projects and initiatives.
• Deliver hands-on care to Clients as needed maintaining a visible and supportive presence.
• Participate in the On-Call Rota including weekend coverage to provide responsive support to Clients and the care team.
• Answer telephone calls professionally actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders including Care Professionals Clients families and external partners.
• Champion the Home Instead ethos and business model upholding company standards and values.
• Ensure compliance with Equality Diversity and Equal Opportunities policies in both employment and service delivery.

Qualifications :

Level 2 Diploma in Health and Social Care or equivalent is desirable

Additional Information :

Essential criteria

• A warm friendly and approachable personality with a passion for delivering exceptional care.
• A confident communicator including a professional telephone manner the ability to write quality records and converse at all levels.
• At least 1-year practical care experience in a Health or Social Care environment
• Strong planning time management and organisational skills.
• High attention to detail and ability to manage a fast-paced changing environment.
• Commercial awareness and a proactive approach to business development.
• Ability to write high-quality care plans and manage medication records accurately.
• Resilient tenacious and compassionate with a can do attitude.
• Smart professional appearance and a positive role model for others.
• Self-motivated goal-oriented and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy

Requirements:

• Clear DBS (Disclosure and Barring Service) check.
• Full driving licence and daily access to a car.
• Level 2 Diploma in Health and Social Care or equivalent is desirable
• Confident in using a variety of digital systems and technology.
• Strong understanding of confidentiality and current care legislation.
• A team player who takes ownership and demonstrates accountability.

The Client Coordinator will support with on call duties and be a part of the weekend cover on a rota system.

Salary: 26000 per annum.

We encourage applications from all sections of the community as we want to reflect the local area in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to a Criminal Records check at the appropriate level.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

Remote Work :

No

Employment Type :

Full-time