Client Advisor

We are seeking a talented individual to join Marsh Commercial in Exeter or Cardiff. This is a hybrid role that has a requirement of working at least four days a week in the office.

The role: Client Advisor

We have an exciting opportunity here at Marsh Commercial as were looking to recruit a Client Advisor to join us in our Enterprise Centre of Excellence. Within your role youll be responsible for servicing both new & existing clients with a range of commercial insurance products.

For this role we are happy to consider those with or without insurance experience. If successful youll be provided with a first-class induction as well as be given the opportunity to attain chartered insurance qualifications.

Once you have received initial training and support you will be responsible for servicing a dedicated portfolio of clients this can involve managing renewals invoicing producing new quotes upselling/cross selling additional products whilst handling any additional queries that are presented.

We will rely on you to:

• Provide excellent client service on all aspects of account management to our clients ensuring client needs are identified and met in line with agreed service standards
• Ensure timely completion of all set tasks ensuring client satisfaction at all times
• Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks
• Develop meaningful working relationships with our insurer partners through regular contact and liaison to better serve our clients
• Through training coaching and mentoring have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments
  

What you need to have:

• Ideally youll have a minimum of 1 years experience within insurance / customer service / administration.
• Strong literacy numeracy administration and communication skills that can be demonstrated via qualifications/grades gained during education
• Ability to remain calm under pressure and be able to work flexibly when required
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously
• Have experience utilising the Microsoft Office suite and similar products
  

What makes you stand out:

• A desire for a long-term career within the insurance industry
• Prior experience e.g. personal lines commercial private clients claims underwriting etc.
• A thirst for learning and the opportunity to study for further insurance related qualifications
  

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

#hybrid