Claims Handler

Join Lassie the InsurTech company taking the UK pet market by storm! Weve just secured a whopping $ 75 million in Series C funding and were on a mission to provide the best pet insurance solutions out there. Our goal To ensure every furry friend gets the care they deserve and their owners get peace of mind.

As we recently launched in UK were looking for a Claims Handler to join our London team. This is your chance to be part of a growing mission-driven company from the very beginning.

This position is based in London where we apply a hybrid work model (2-3 days in the office) with the opportunity to work from home. Youll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.

Are you detail-oriented empathetic and passionate about helping pets and their owners As a Claims Handler youll ensure our customers experience seamless support when they need it most. Youll process claims fairly and efficiently while keeping customer care at the heart of everything you do.

In this role you will:

• Evaluate and process pet insurance claims ensuring accuracy and fairness.
• Communicate with pet parents providing clear updates on their claims.
• Collaborate with veterinarians and clinics to gather necessary documentation.
• Support improvements to claims processes for greater efficiency.
• Be an ambassador for our mission to provide top-tier pet care solutions.

• Previous experience in claims handling insurance or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover