Casual General Guest Support Assistant Days

Join a growing residential property company where youll be the face that creates exceptional first impressions. Make every resident feel genuinely welcomed whilst developing your skills in a supportive flexible environment.

At Switch we provide warm efficient and personalised service that ensures residents comfort and satisfaction. Excellence comes from going the extra mile working as a team and supporting all departments. We demonstrate the Evolve Values be empathetic share our vision look for opportunities love where your work master the art of versatility and inject some energy.

Youll ensure every resident has a positive experience from arrival to departure. Your role combines delivering warm welcomes with maintaining clean well-presented spaces and providing proactive support.

Daily responsibilities:

• Deliver warm professional welcomes to all residents and visitors
• Maintain visible presence in public areas conducting regular safety patrols
• Monitor heating and lighting to ensure resident comfort
• Coordinate with housekeeping to ensure rooms are ready on time
• Keep public areas staff areas and storerooms clean and well-presented
• Handle resident queries requests and complaints promptly
• Record all issues and feedback in daily handover logs
• Complete routine cleaning and presentation checks
• Carry out basic maintenance tasks and health & safety checks
• Perform daily condition checks and report defects

• Acknowledge all residents appropriately and use names where known
• Take responsibility for resolving resident queries
• Always maintain a positive and helpful attitude
• Respect the residents presence when interacting with other colleagues

• Report and communicate maintenance issues promptly using the correct channels and trackers
• Safeguard resident belongings ensuring lost property is securely handled and logged
• Follow Health & Safety and COSHH procedures for the safe use and storage of cleaning materials
• Adhere to fire safety and evacuation procedures
• Identify address and escalate any unsafe or inappropriate behaviour by residents or staff
• Ensure all data is handled in line with GDPR and company policies

We are continually evolving and our team do too there is no red tape or corporate conflict with us!

We Evolve You Evolve We Grow Together

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race colour religion sex sexual orientation gender identity national origin protected veteran status or disability. We promote a culture of trust support and acceptance. Always welcoming different backgrounds experiences and perspectives.

Ready to be the welcoming face that makes residents days better Apply now and start creating positive experiences from day one.

Required Experience:

Junior IC