Enter a job title or keyword

Care Specialist Scheduler

Silver Care

Job Location:

Norfolk - UK

Hourly Salary: $ 16 - 18

Posted: 15 August 2026 (19 days ago)

Application Deadline: 12 November 2026

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Job Description Care Specialist (Scheduler)

Position Title

Care Specialist (Scheduler)

Reports To: Administrator and Director of Operations

Employment Status

Full-Time 10 am 7 pm

Position Summary

The Care Specialist serves as the primary scheduler and care coordinator for an assigned caseload of clients and caregivers. This position is responsible for ensuring that client care is appropriately staffed schedules are maintained and both employees and clients receive exceptional customer service. The Care Specialist works closely with clients families referral sources and caregivers to ensure continuity of care and support Silver Cares mission to provide compassionate dependable and high-quality home care services.

This position requires excellent communication organizational and critical-thinking skills and the ability to work in a fast-paced environment while maintaining professionalism and confidentiality.

Essential Job Responsibilities:

Scheduling and Staffing

Manage an assigned caseload of clients and caregivers.
Schedule caregiver shifts based on client needs care plans availability and geographic location.
Fill all open shifts promptly to ensure uninterrupted client care.
Coordinate same-day call-offs and emergency staffing needs.
Maintain accurate daily weekly and monthly schedules.
Confirm caregiver schedules and client services daily.
Monitor overtime and scheduling efficiencies.
Participate in the on-call rotation including evenings weekends and holidays as assigned.

Client Care Coordination

Serve as the primary point of contact for assigned clients and families.
Develop positive working relationships with clients and caregivers.
Communicate changes in schedules promptly.
Coordinate new client admissions and service start dates.
Report client concerns hospitalizations falls or changes in condition to nursing staff and leadership.
Conduct client satisfaction calls and follow-up as assigned.
Assist with coordinating reassessments and supervisory visits.

Employee Support

Maintain regular communication with caregivers regarding schedules and assignments.
Assist caregivers with questions regarding client care plans and scheduling.
Encourage accountability professionalism and adherence to company policies.
Address attendance issues and notify leadership of repeated concerns.
Assist with onboarding new caregivers into scheduling systems.

Administrative Responsibilities

Maintain accurate client and employee records in the scheduling software.
Verify electronic visit verification (EVV) timekeeping and documentation.
Assist with payroll verification by reviewing caregiver hours.
Review schedules for authorization compliance.
Maintain confidentiality of all client and employee information.
Answer incoming telephone calls and assist office visitors professionally.
Complete assigned administrative projects and reports.

Communication

Communicate professionally with:
- Clients
- Family members
- Caregivers
- Referral sources
- Veterans Affairs representatives
- Medicaid case managers
- Senior Services representatives
- Physicians and healthcare professionals
Escalate urgent concerns to the Administrator or Director of Operations immediately.

Required Qualifications

High School Diploma or GED required.
Associate degree in Healthcare Administration Business Administration Human Services or a related field preferred.
Minimum one year of scheduling customer service healthcare or office administration experience.
Experience in home care or healthcare scheduling preferred.
Proficient with Microsoft Office (Word Excel Outlook).
Ability to learn scheduling and electronic medical record systems.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to multitask in a fast-paced office environment.
Valid drivers license and reliable transportation for occasional client visits.

Preferred Qualifications

Experience with home care scheduling software.
Knowledge of Medicaid Veterans Affairs and private-pay home care services.
Experience with payroll review and timekeeping systems.
Customer service and conflict resolution experience.

Core Competencies

The Care Specialist must demonstrate:

Exceptional customer service
Strong communication skills
Professionalism
Critical thinking
Organization
Time management
Leadership
Accountability
Team collaboration
Adaptability
Problem-solving
Attention to detail

Performance Expectations

The Care Specialist is expected to:

Maintain appropriate staffing for all assigned clients.
Minimize open shifts and missed visits.
Respond promptly to scheduling changes and emergencies.
Complete documentation accurately and timely.
Demonstrate professionalism in every interaction.
Meet payroll and scheduling deadlines.
Maintain client and employee satisfaction.
Follow all Silver Care policies procedures and compliance standards.

Work Schedule

MondayFriday as assigned.
Participation in an on-call rotation including evenings weekends and holidays.
Additional hours may be required to meet staffing needs.

Physical Requirements

The employee must be able to:

Sit for extended periods.
Use a computer telephone and office equipment throughout the workday.
Occasionally lift up to 25 pounds.
Travel locally for client visits community outreach or training when necessary.

Silver Care Core Values

Every Care Specialist is expected to uphold Silver Cares DACS principles:

Discipline Follow policies procedures and established workflows.
Accountability Take ownership of assigned clients schedules and responsibilities.
Consistency Provide dependable support and maintain continuity of care.
Sacrifice Demonstrate flexibility and commitment to ensuring every client receives the care they deserve.

Compensation: $16.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Home Health Care Careers

Help us care for others

Silver Care is looking for persons who want to genuinely take care of the elderly and provide whatever is needed to help them live peacefully at home. To be eligible for caregiver employment one must be dedicated to our cause and mission. We are looking for RNs CNAs NAs and PCAs to serve the Hampton Roads and Southampton County Areas.

You know you have a special way of taking care of others maybe youve been a family caregiver or you just want to make a difference in the life of a senior. Share your unique talents and skills to help seniors stay independent and live the lifestyle they desire.

As a caregiver you may provide personal care service and help with daily activities such as light housekeeping meal preparation and errands. Youll discover a difference in yourself as you enjoy:

A rewarding professional career without any previous experience
The confidence of a comprehensive training program
A system that matches you with the most compatible clients
The flexibility of day evening night and weekend hours
A welcoming and supportive working environment
Best of all being part of a caring and compassionate team helping seniors remain independent

Required Experience:

Apply Now