Call Centre Customer Support Representative (VQ426G)

Our valuesarentwords.

Theyreeverything.

Behind our global expansion and vast digital transformation lies four simple but powerful values. Ethics. Dedication. Solutions. Empathy.Theyrethe values that drive our everyday no matter how big we become. Others might thinktheyresmall things. But to ustheyreeverything.

Are you passionate about helping people and creating positive experiencesWerelooking for empathetic motivated individuals to join our team asCustomer Support Representatives.

Whetheryoureexperienced in customer service or bringing transferable skills from another industry we value people who communicate with care listen with empathy and thrive in a supportive team environment.

If you enjoy meaningful conversations solving problems and making a genuine difference in peoples day-to-day experienceswedlove to hear from you.

Whatyoulldo:

• Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions such as an affordable repayment plan.

• Make and receive calls to/from Customers managing a variety of customer accounts such as car finance bank accounts credit cards loans catalogues mortgages and mobile phone and investigating the detailin regard tocustomers debt.

• Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.

• Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation driving fair outcomes for customers

• Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours: Our current operating hours are Monday to Friday from 08:00 to 19.00 and Saturdays from 08:00 to 14:00. Shift patterns and rotations will vary depending on the campaign you are assigned to.

• Easily commute to our Glasgow office this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and fora period of timeafter. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So expect to be office based after your induction initially for a few months we will discuss individually with you when you are confident tocommencehybrid working.

Whatwerelooking for:

• Fantastic with people after all you will be ourfirst point of contact for our customers and play a key role in providing the help support and empathy needed to achieve the best outcome.

• Positive attitude self-motivated enthusiastic individuals who are ready to make a real difference.

• Customer Service experience whetherthatsface to face or in a call centre environment.Wereinterested in your excellent communication skills and ability to help customers.

• Enjoy making decisions and connecting with people from allwalks of life.

• Able to use different systems accurately reflecting conversations and the outcome.

• Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.

• Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you cancommunicate clearly with customers.

InterestedWe thought you would be! Buttheresmore!

What we offer: AtIntrumwe offer not only a challenging and rewarding career but also:

• Lifestyle:Competitive starting base salary of 28163.20with OTE up to 32387.68(bonus paid monthly subject to performance).33 days holiday including bank holidays with the ability to buy more/sell back. You canparticipatein gadget schemes. Access to a contributory workplace pensionscheme. An extra day to celebrate your birthday.Fantastic hybrid work pattern where you can work a mixture of home and office.

• Opportunities to grow: Structured and continuous training weekly coaching for your personal development/progression and employee recognition programmes to help you grow in your career.

• Health: Access to private medical insurance life assurance and more.

• Wellbeing: Discounts on gym memberships cycle to work schemes and a 24/7 employeeassistanceprogramme. Sociable working hours breakfast and snacks provided in the office.

• Supportiveopenand value-driven culture: Ethics. Dedication. Solutions. Empathy. Our valuesarentjust words hanging in the reception. They guide us allon a daily basis.Itswhat makes our culture inclusively open inspiringlysupportiveand rich in diverse perspectives.ItswhyIntrumis a natural home for people ready to make a difference. Anditswhy people like you recognise this is the place to do just that.

What to expect at ourVirtualHiring Event

We like to keep things simple while at the same time ensuring the fit is right for you.

• At our hiring eventyoullget to learn more about us as a business and get to meetone of the recruitment team.

• Wellcomplete a short telephone interview with you to learn more about you and what skills and experience you have.Wellalso cover some more details about the role and hours.

• If successful at this stage you will then be booked for a video interview with one of our Team Managers for a competency-based interview.

• We will then be back in contact with you usually within 24 hours to gather your thoughts and provide feedback.Successful applicants can also expect to receive a job offer at this stage

AboutIntrum:

Enabling financial health for people businesses and society.

Intrumis Europes leading credit management services provider helping businesses secure payments while supporting consumers in regaining financial stability. With a strong presence across 20 markets we combine localexpertisewith global reach to drive sustainable financial solutions. With 9000 dedicated employees we work every day to create sustainable financial solutions.

AtIntrumwe consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders independent of role or responsibility and this is reflected in our 3 leadership principles: Deliver Impact InspireTrustand Embrace Growth.

AtIntrumwe strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

If a person with disabilities is put at a disadvantage compared to a non-disabled person we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application you should contactIntrumTalent Acquisition team viaas soon as possible before the closing date to discuss your needs.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit fraud criminal record right to work and reference checks as part of our pre-employment screening.You should not be bankrupt have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case-by-case basis.

How to apply:

If this role feels like the right fit andyoureready to take the next step simplysubmityour English CV using the Apply button.