Business Development Manager

Location:Hybrid with regular travel to sites across Wales
Salary: per annum depending on experienceplus benefitsand company car
Schedule:Full time (37.5 hours per week).

Ready toimpacta better future

At Sercowereproud to run the Restart Scheme on behalf of the Department for Work and Pensions (DWP) in Wales and West Central England. This scheme supports peoplewhovebeen out of work with tailored coaching and practical help to find sustainable jobs including CV supporttrainingand confidence-building.

Were looking for a Business Development Manager to join our this roleyoullgeneratebuildand grow strongpartnerships with employers across Wales turning business needs into real job opportunities for our closely with internal teams to ensure the right candidates are matched to the right roles helping placements succeed and delivering high-quality employment and skills outcomes.

To be a great fit for this roleyoullhave proven experience in account managementrecruitmentor employer engagement along with a good understanding of the employability sector.

Whatyoulldo as aBusiness DevelopmentManager

• Manage and develop a minimum of 10 key employer accounts within a specified sector acting as the main point of contact and building trusted relationships

• Promote Sercos full employmentskillsand training offer togrowexisting accountsandposition Serco as the partner of choicefornew accounts includingpre- and post-employment support

• Work closely withResourcers clearly communicating employer expectations to support effective screening and placements ensuring roles are filled with suitable learners at pace

• Track and report on key metrics including placements satisfaction sustainability and repeat usage providing updates to the Strategic Account Manager and stakeholders

• Use data insights to improve account management employerengagementand service quality sharing recommendations with the Strategic Account Manager.

Does this sound like you

Youllbe a great fit for this role if you have

• Proven experience in sales business developmentrecruitmentor employer engagement ideally in ahigh-volumeenvironment

• Qualified to NVQ Level 4 (or equivalent qualification or experience)

• A sound understanding of the skills and employability sector including current trendschallengesand opportunities

• Strong communicationnegotiationand presentation skills with the ability toengage and influencea diverse range of stakeholders

• Adata drivenmindset with strongproblem solvingand analytical skills

• Experience developing strategies and translating them into actionable plans

• Strongorganisationandtime managementand the ability to work both independently and collaboratively

Vetting and checks:
This role requiresBPSS clearance which involves identity verification employment history and criminal record checks to meet government security standards. AnOccupational Health Questionnairewill also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing
Were one of the top 1% of international employers so you can have confidenceyoullbe part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progressionwereproud to offer clear development opportunities and the support and tools to help you seize them.

What we offer

• Holidays:25days plus bank holidays (and theoptionto buy up to fiveadditionalleave days each year)

• Pension:Up to 6% contributory pension scheme
• Company Car

• Training and development:Over 1100 internal courses available funding for qualifications and apprenticeships mentoring opportunities and a focus on internal progression

• Health and wellbeing:Employee Assistance Programme Bupa Anytime HealthLine wellbeing app 30% off atSerco managedleisure centres and 24/7 access to a virtual GP service

• Discounts:Discounts across around 1000 retailers from food and clothing to days out entertainment and travel

• Charity:Paid volunteering daytax freecharitable giving through Payroll Giving Scheme donate your pennies from your monthly pay to the Serco People Fund Charity

• Employee networks:Our networks support inclusion and connection by providing spaces for collaboration learning and belonging. Theyrepresentand empower all our colleagues including LGBTQIA employees women parents and carers people with disabilities veterans and people from all cultural backgrounds.

A little bit about us:
At Serco everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50000 people across Defence Transport Justice Immigration Healthcare Leisure and Citizen Services were united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust Care Innovation and Pride our people make meaningful impact every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader the Top Great British Employer of Veterans 2026 and a Gold Inclusive Employer Standard holder we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities veterans and people with convictions who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).

For support with your application please contact

Lets impact a better future together. Apply today.

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