Business Acceleration Lead
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Job Summary
Business Acceleration Lead
Shift pattern: Weekend and Weekday working 37.5 Hour Contract
Recruitment Partner: Laura Bradley
Need to know
This is an exciting opportunity to join the team as a Business Acceleration Lead working alongside the Store Leader to drive commercial success exceptional customer service and strong colleague performance across the store.
Youll be a highly visible presence on the shop floor spending most of your time supporting colleagues across Beauty Healthcare Wellness and Pharmacy. Leading by example youll inspire teams to deliver outstanding customer and patient care while helping to maximise commercial opportunities.
Using your commercial insight coaching expertise and passion for service excellence youll identify growth opportunities develop team capability and foster a culture where colleagues feel empowered to perform at their best.
Job Description
As a Business Acceleration Lead youll play a pivotal role in enhancing store performance through effective coaching customer-focused leadership and a strong commercial mindset.
Working closely with the Store Manager youll support and develop our beauty crew health and wellness specialists and pharmacy teams ensuring they have the confidence capability and motivation to deliver exceptional experiences and achieve business objectives.
Youll maintain a strong presence on the shop floor using performance insights to celebrate success identify development opportunities and provide timely coaching that drives continuous improvement.
Key responsibilities
Youll lead and develop our beauty crew health and wellness specialists and pharmacy teams helping them deliver exceptional service and achieve strong commercial results. By remaining visible and approachable on the shop floor youll provide in-the-moment coaching recognise successes and support colleagues in overcoming challenges.
Using sales and performance data youll identify trends drive targeted action plans and help deliver store objectives. Youll also foster an inclusive high-performing culture and build strong relationships with key stakeholders sharing best practice and collaborating to support wider business success.
What youll need to have (our must-haves)
- Experience of leading Beauty Healthcare Wellness or Pharmacy teams.
- Proven experience of leading coaching and developing teams to deliver strong customer service and commercial results.
- Excellent communication and coaching skills with the ability to motivate and inspire colleagues.
- Strong commercial awareness and confidence working with sales data KPIs and targets of the team.
- A visible proactive and positive leadership style with the confidence to lead from the front.
- A genuine passion for delivering exceptional customer and patient care.
- The ability to provide effective feedback and confidently manage challenging performance conversations.
- Strong organisational skills with the ability to plan prioritise and work effectively at pace.
- Strong relationship-building skills and the ability to work effectively with a wide range of stakeholders.
- A commitment to inclusion diversity and creating a positive environment for colleagues.
- A willingness to learn develop and take on new challenges.
It would be great if you also have
- Experience of working within a high-volume retail environment.
- Proven success in improving sales performance through customer service and colleague capability.
- Experience of using specific selling or customer service models to improve commercial performance.
- Experience of identifying and developing talent and creating effective development plans.
- Strong knowledge of retail and pharmacy operations and store systems.
- Experience of working with field teams project teams or other key business stakeholders.
- A passion for developing others and creating a high-performance culture.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brands for you and a family member
- Discretionary annual bonus
- Enhanced maternity/paternity/adoption leave pay and a gift card for those expecting or adopting
- Flexible benefits scheme; holiday buying gym discounts life assurance and more
- 24/7 counselling and wellbeing support through TELUS Health our Employee Assistance Programme
Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whats next
If you apply one of our team will review your application and may be in touch by phone to further discuss your application.
Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Retail Stores Management Customer Assistant Manager Customer Service Manager FMCG Store Leadership Sales Retail Sales Trainee
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
