Block Manager

Key Responsibilities:

• Oversee the management of residential blocks and mixed-use properties ensuring compliance with all relevant legislation and industry standards.
• Act as the main point of contact for leaseholders freeholders and tenants handling queries and resolving issues efficiently.
• Conduct regular site inspections and liaise with contractors for maintenance and repairs.
• Prepare and manage service charge budgets ensuring transparency and accuracy.
• Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
• Ensure health & safety compliance and risk assessments are up to date.
• Handle disputes and complaints professionally including dealing with challenging individuals.
• Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
• Maintain strong relationships with clients fostering trust and long-term partnerships.
• Stay ahead of statutory changes and in particular guide clients through the minefield of fire regulations ensuring compliance and best practices.

Requirements:

• Previous experience in residential block management is essential.
• Knowledge of ARMA or IPS standards with relevant qualifications (or currently in training).
• Strong understanding of leasehold property management service charges and relevant legislation.
• Excellent communication and interpersonal skills with the ability to manage difficult conversations effectively.
• Highly organised with strong problem-solving abilities.
• Ability to work independently and proactively in a fast-paced environment.
• Proficient in property management software (experience with MRI Qube is desirable).
• Full UK driving license and willingness to travel for site visits.
• Some out of office hours working with regards to attending residents meeting and AGMs.

What they Offer:

• A dynamic and supportive work environment with a varied portfolionever a dull moment!
• Competitive salary based on experience and qualifications.
• Career progression opportunities including potential leadership roles.
• Ongoing professional development and training support.
• Office-based role in Dover serving the local community.

If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company wed love to hear from you!