Bereavement Services Support Officer

• East Suffolk Services Limited
• Address: Riverside Lowestoft Suffolk NR32 2EF
• Salary: 29542 - 32046 per annum (pro rata forpart time)
• Hours: Full time 37 hours per week
• Contract: Permanent

Be part of a dynamic team that makes a difference.

AtEast Suffolk Services we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.

Werea new growing organisation - full of energy ambition and purpose. As part of our teamyoullplayan important rolein helping us shape high-quality efficient services that people rely on every single day.

This is more than just a job. This is a fantastic opportunity to support and give back to your local community.

We currently have an opportunity to join ourBereavement Servicesteam as aBereavement Services Support Officer.

Your role

We are looking for a compassionate organised and customer-focused individual to provide comprehensive administrative support to our Bereavement Services team.

Working closely with funeral directors members of the public contractors and operational colleagues you will help ensure the smooth delivery of burial and cemetery services across East Suffolk. You will be responsible for processing applications maintaining accurate records responding to enquiries and supporting families and customers with empathy and professionalism.

No two days will be the same. One day you may be processing burial applications and updating cemetery records while the next you could be assisting funeral directors with arrangements supporting visitors to our cemeteries or managing financial and administrative processes that help keep the service running efficiently.

The role also involves maintaining cemetery records supporting memorial applications co-ordinating administrative processes monitoring income and expenditure records and ensuring all information is managed accurately and confidentially in line with GDPR requirements.

What you will need

You will have experience working in a busy administrative or customer service environment with the ability to manage competing priorities while maintaining excellent attention to detail.

As a confident communicator youll be comfortable dealing with enquiries by telephone email and in person. Most importantly youll be able to support customers in sensitive circumstances with empathy discretion and professionalism.

You will also have:

• Experience in a varied administrative support role.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• Good working knowledge of Microsoft Office applications.
• Experience maintaining accurate records and handling confidential information.
• An understanding of GDPR and data protection principles.
• Experience of financial administration and processing invoices or purchase orders.
• The ability to work both independently and collaboratively as part of a team.
• A flexible approach and the ability to manage changing priorities.
• A full driving licence is essential for this role.

Experience of working within bereavement services funeral services or a similar environment would be advantageous as would experience supporting grieving or distressed customers.

If you have the skills experience or potential to succeed in this role wed love to hear from you.

Thinking of joining usHereswhy you should:

At East Suffolk Services we truly value our employees. We understand that the backbone of any companys success will always be its people and that our continued success depends on recognising talented individuals supporting their development andretainingthem within our we are committed to making East Suffolk Servicesa great placeto work.

We value our staff:

In addition to a competitive salary we offer a comprehensive package of benefits designed to support your health development and lifestyle.

These include:

• Atop-tier health and wellbeing packagethrough Canada Life one of the UKs leading providers including online access to UK-based GPs plus life insurance.
• Acompetitive matched pension schemethrough Royal London.
• Access to a wide range ofsupport networks and wellbeing initiatives including mental health resources and specialist counselling.
• Learning and developmentopportunities tailored to your role and personal goals.
• Exclusive discountson the latesttech (smartphones TVs laptops) holidays and travel fashionhealthand beauty and more.
• Acar benefit schemeandcycle to work schemeto support your commute in a way that suits you.

To find out more

For more information on our fantastic benefits scheme seeouremployee benefits brochure (pdf).

For more information

For an informal discussionregardingthis post please contactSimone Gallant Assistant Manager for the Bereavement Services by callingon.

Closing date: 11.30 pm 18 October 2026.

Interview date: 28 October 2026.

How to apply

Step 1 -Read the advert and theJob Description and Person Specification (Word).

Step 2 -Complete theSupporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunatelywereunable to accept applicationssubmittedin other formats.

Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.

For more information check out the How to Apply section of our Career Site.