Associate Sales Support Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Our common values and focus on inclusion and respect drive the decisions made by our company teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team you can apply your unique life and job experiences and work in an environment where your ideas are heard your contributions are celebrated and your whole-self matters.

Cat Financial is a subsidiary of Caterpillar Inc. the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For more than 40 years Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines engines Solar gas turbines genuine Cat parts and services. Headquartered in Nashville Tennessee Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America Asia Australia Europe and Africa. Visit Choose Cat Equipment Financing From Cat Financial Cat Caterpillar to learn more about Cat Financial.

Role Definition

• Performs administrative and in-house support tasks for a sales team helping to build relationships and improve customer experience.

What You Will Do:

• Responding to customer inquiries and providing customer service regarding products and services addressing issues related to customer orders.
• Performing general administrative duties including maintaining files schedules and appointments for the sales teams. Maintaining database and updating records of contacts accounts and orders as required.
• Monitor prioritize and track status of orders to provide updates to customers.

Skill Required:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Account Management: Knowledge of account management; ability to manage day-to-day activities providing services and support to existing clients.
• Knowledge of Product Line: Knowledge of methodologies tools and techniques for specific products; ability to develop product line processes and strategies.
• Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Bring:

• Financial Products Knowledge
  Developing foundational knowledge of financial products within banking leasing or finance with exposure to credit pricing and risk concepts while supporting team delivery and learning key policies and processes.
• Relationship Management
  Developing foundational experience in building relationships with customers dealers and internal partners supporting team objectives and contributing to aligned business goals through collaboration and learning
• Sales Experience
  Experience in sales or customer-facing environments supporting revenue-generating activities while building confidence in engaging customers understanding their needs and identifying potential opportunities
• Growth Mindset & Initiative
  Demonstrates a selfstarter mindset with strong curiosity to learn proactively seeking opportunities to build skills take on new challenges and grow within the organisation

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting.

What will Caterpillar do for you
Job Title: Associate Sales Support Representative

Salary: 29013.00 - 37717.00
Contract: Permanent.
Hours: In office Monday - Friday full time 37.5 hours.
Benefits:
24 days annual leave increasing with service to 30 days
8% performance bonus (Paid quarterly)
Green Car Scheme
Share Scheme
Non-contributory Pension Scheme 10%
Private Medical Insurance
Dental and Vision Scheme
Life Insurance

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation. For more information visit us on Twitter Facebook LinkedIn and YouTube.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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