Associate Director. Global Process Owner Order to Cash

At Bristol Myers Squibb our employees often ask Who are you working fora question that fuels collaboration accountability and urgency in our work. Our purpose-driven culture inspires us to discover develop and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work opportunities for growth and a supportive environment that values inclusion wellbeing flexibility and comprehensive benefits. This is work that transforms the lives of patients and the careers of those who do it.

Bristol Myers Squibb European Capability Centre

• Eligible for participation in the companys annual bonus plan
• Family cover healthcare
• Attractive contributory pension scheme
• Hybrid working 50% home / 50% office giving you flexibility and balance
• 26 days holiday plus bank holidays plus festive shutdown
• Career and qualifications support we invest in your growth
• Modern officewith a range of on-site benefits including on-site parking

Are you ready to own something that truly matters

If youve spent years mastering the complexities of Order-to-Cash and youre done simply maintaining the status quo - this could be the role youve been waiting for.

At BMS were looking for someone who doesnt just understand O2C processes and technology; someone who gets energised by transforming them. Someone who sees a broken workflow and cant help but fix it. Someone who knows that when O2C works brilliantly the whole business feels it.

This is your chance to own that. Globally.

What youll be doing and why it matters

Shaping Strategy & Driving Innovation

You wont be handed a playbook and told to follow it. Youll be writing the playbook - contributing directly to the global O2C strategy and bringing your own ideas energy and ambition to the table.

• Youll spot inefficiencies before they become problems diagnose root causes fast and move decisively from insight to action - meaning your recommendations translate into real measurable change
• Youll continuously scan the horizon for emerging tools technologies and best practices and youll have the platform and the credibility to bring those ideas to life inside a global organisation
• Youll champion a culture where people think differently and perform better and youll see that shift happen around you

The impact Youll leave a lasting mark on how a world-leading biopharmaceutical company operates.

Becoming the SAP & Technology Authority

If youre a deep SAP S4 and BW specialist this is where you get to use that expertise at its fullest - not just advising but leading.

• Youll be the go-to expert for process design and technology optimisation across the O2C domain giving you genuine authority and influence over how the function evolves
• Youll lead the evaluation and implementation of automation AI and analytics solutions - building a future-proofed O2C landscape that others will follow
• Youll shape the technology roadmap in partnership with IT ensuring the tools in place actually serve the business not the other way around

The impact Youll modernise the systems that thousands of colleagues and customers rely on every day.

Owning the End-to-End Process

This is real ownership - not just a title. Youll hold the integrity governance and global standardisation of O2C in your hands across regions across functions across competing priorities.

• Youll lead high-impact transformation programmes with confidence - managing complexity keeping stakeholders aligned and delivering outcomes that stick
• Youll build a global performance management framework with clear KPIs real accountability and the visibility to know whats working and what isnt
• Youll navigate regional regulatory requirements with clarity - keeping everything compliant and audit-ready so the business can focus on what it does best

The impact When O2C runs well customers get what they need revenue flows and the business grows. Youll be the reason that happens.

Influencing at Every Level

Youll quickly discover that the most powerful tool in this role isnt a system or a process - its you. Your ability to build trust inspire action and bring people together across Finance IT Supply Chain and Commercial will be what makes transformation actually land.

• Youll operate with credibility at senior leadership level gaining buy-in for bold initiatives without needing positional authority to do it
• Youll lead global and regional governance forums turning what could be routine meetings into meaningful conversations that drive progress
• Youll break down silos and build a shared sense of accountability - because you know lasting change is only ever achieved together

The impact Youll become the connective tissue that makes a global function feel like one team.

Growing the People Around You

Great leaders make others this role youll have the opportunity to coach challenge and mentor colleagues - helping them build deep O2C and technology expertise theyll carry throughout their careers.

• Youll create an environment where curiosity is celebrated innovation is expected and people feel safe to challenge and be challenged
• Youll share knowledge and best practices freely across regions - raising the bar for the whole function not just your immediate team

The impact The people you develop here will go on to lead. Thats a legacy worth building.

What youll bring

Your experience:

• 10 years in Order-to-Cash or related finance/supply chain operations including project management and leadership experience
• Deep specialist knowledge of SAP S4 and BW within an O2C context - order management billing credit management collections cash application - you know this inside out
• A proven track record of delivering transformational process improvements at scale
• Pharmaceutical or life sciences experience Thats a real advantage here
• Bachelors degree in Finance Supply Chain IT or a related field; a Masters or professional qualification (CPA CIMA APICS) is a plus

Your strengths:

Proactive problem solver: Youll solve problems others havent noticed yet and get the credit for it

Innovation-driven: Your ideas will be listened to funded and implemented

Change agent: Youll build momentum that outlasts your direct involvement

Analytically rigorous: Your recommendations will land because theyre backed by evidence

Collaborative by nature: Youll build relationships that make the hard things possible

Influential communicator: Youll move senior audiences without needing a title to do it

Resilient & adaptable: Complexity wont slow you down - itll bring out your best

Detail-conscious: Youll operate at strategy level without losing sight of what matters on the ground

Why this role Why now

Because O2C is the backbone of how BMS gets life-changing medicines to the people who need them and this is the moment to transform it.

Youll have the scope the mandate and the senior support to make a real difference. Youll work alongside smart committed people who care about doing things right. And youll build something you can point to a function thats faster smarter and more capable than before you arrived.

If that sounds like the challenge youve been looking for - wed love to hear from you.

#LI-Hybrid

We hire for skills and capabilities not just credentials if this role excites you but doesnt perfectly match your resume we encourage you to apply anyway.

How We Work

Where you work matters because collaboration innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential site-by-design field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application or in any part of the recruitment process direct your inquiries to. Visit access our complete Equal Employment Opportunity statement.

Bristol Myers Squibb is Disability Confident Employer

A UK Government scheme

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