Associate Customer Success Manager (UK Remote)

Associate Customer Success Manager for Spanish and French customers ensuring retention growth and strong relationships. As an Associate Customer Success Manager you will manage a portfolio of Educational Institutions in Spain and France. Your objective is to manage relationships so that customers achieve maximum value from our software services and to upsell our wider solutions portfolio. You will build and proactively execute account plans to achieve your objectives.

In your contacts with customers you will nurture and grow the breadth and depth of relationships across institutions enabling wider adoption of solutions and identifying growth opportunities. You will build and maintain relationships across the organisation from Deans (Vice) Chancellors and Directors through to individual instructors.

The ideal candidate thrives at the intersection of customer partnership and commercial growth with a passion for supporting educators and institutions in advancing teaching learning and academic integrity.

Responsibilities:

• Manage a portfolio of higher education customers across Spain and France.
• Build strong relationships with stakeholders at all levels within customer institutions.
• Drive customer adoption satisfaction retention and long-term success.
• Develop and execute account plans aligned with customer goals.
• Deliver business reviews presentations and customer engagement activities.
• Identify and support upsell cross-sell and renewal opportunities.
• Use customer insights and engagement data to manage risks and growth opportunities.
• Collaborate with Sales Product Marketing and Solutions teams to support customer needs.
• Capture and share customer feedback to improve products and customer experience.
• Generate referral opportunities and develop customer advocates.
• Maintain accurate CRM records and account activity.
• Continuously invest in personal and professional development.

Qualifications :

• 12 years of experience in Customer Success Account Management or a similar client-facing role preferably in SaaS EdTech or the education sector.
• Fluent in English Spanish and French.
• Strong interpersonal communication presentation and negotiation skills with the ability to articulate value clearly to diverse higher education stakeholders.
• Excellent problem-solving time-management and organisational skills with a data-driven approach and experience using CRM/Customer Success platforms (e.g. Salesforce).
• Proven ability to work effectively as a collaborative teammate with curiosity accountability and a growth mindset.
• Understanding of the education technology landscape and institutional challenges around teaching learning and academic integrity.
• Demonstrated ability or potential to achieve customer retention upsell and satisfaction targets in a fast-paced environment.

Additional Information :

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

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Remote Work :

Yes

Employment Type :

Full-time