Associate

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Associate - Property Management

The Role

Associate

Office location

Birmingham

Key Responsibilities

Client Relationship

Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

Lease and Legal Management:

• Receiving progressing and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property wayleaves or to underlet or assign their leasehold interest
• Ensure tenant compliance with lease covenants and obligations recommending remedies to breaches and managing any issues through to conclusion
• Respond to technical queries in regard to the lease or licences
• Resolving occupier matters that may influence valuation/investment considerations

Financial Management:

• Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge:

• Prepare and manage service charge budgets and reconciliations and cash flow in accordance with RICS guidelines and client KPIs.

ESG:

• Work with various ESG and FM teams on ESG initiatives and implementation.
• Align clients ESG strategy with JLLs responsibilities.

Supplier and Facility Management:

• Alongside colleagues manage third-party suppliers performance.

Inspections:

• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met identified issues resolved promptly and recorded as directed.

Transactions/Transitions:

• Handle property in/out transitions due diligence and support acquisitions and disposals including liaison with 3rd parties such as solicitors.

Client:

• Provide relevant content for client reporting and attend client meetings as per client requirements.
• Understand client PMA asset strategies and KPIs.
• Support and deliver all client KPI and deliverables.

Occupier Engagement & Customer Experience:

• Engage with occupiers to maintain high customer satisfaction.
• Gather intelligence on occupier business activity on behalf of client.
• Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners

Works

• Working with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety:

• Understand relevant Health and Safety legislation and help implement compliance measures.

Insurance:

• Support annual insurance renewal process
• Have oversight of all insurance matters across the site
• Ownership of end to end claims process.

Void property management:

• Action necessary management activities on behalf of the client and their insurers.

Fees:

• Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

Additional Responsibilities

• Play an active role in securing new business and expansion of existing client relationships.
• If required line manage team members to guide career progression / manage performance.
• Continually driving change and progress in the business to evolve with Client and market demands
• Project based work (internal & external)
• Identify cross-selling opportunities.
• Investigate and remedy pre-existing property management issues.
• Candidate Profile Preferably MRICS qualified with 5 years in property subject matter thinker with innovative problem-solving commercial acumen and client relationship -driven with ability to set and achieve ambitious -motivated leader who fosters communication and negotiation IT skills particularly in property management analytical and problem-solving in financial planning and operational with cross-functional Behavioural SkillsStrong leadership and deep understanding of property/asset and professional communication skills (internal & external).Commitment to innovation and inclusive to JLL Working Practices line management and value-added strong presence within PAM and help drive an inclusive office role offers opportunities for professional growth flexibility and personalised benefits while making a positive impact on the real estate industry.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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