Assistant Reservation Manager

Under the general guidance of the Director of Rooms the Assistant Reservation Manager is responsible for overseeing the daily operations of the Reservation Department. The Assistant Reservation Manager ensures seamless and exceptional guest experience from the first contact while maintaining operational efficiency and revenue generation. This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations.

YOUR KEY RESPONSIBILITIES

• Oversee and ensure the efficient daily operations of the Reservation Department including pre arrival profile checks in compliance with hotel policies and procedures.
• Lead by example by actively promoting the companys core values brand standards and service culture.
• Coach and develop the reservation agent ensuring smooth and efficient operations across all shifts.
• Ensure collaboration with the front office team and the hotel at large so that guest information is shared promptly and thoroughly.
• Organize proper coverage and task completion throughout shifts.
• Monitor booking conversion and drive revenue opportunities and up selling
• Complete and review daily reports shift checklists and ensure accurate documentation of all activities.
• Maintain staff engagement through regular coaching mentoring recognition programs and departmental goal alignment.
• Evaluate team performance regularly taking corrective action when needed to uphold service excellence.
• Participate in hotel and departmental meetings and contribute to broader hotel initiatives and compliance efforts.
• Ensure adherence to all brand standards operational policies and safety/loss prevention procedures.
• Collaborate closely with Revenue Management to monitor daily occupancy manage availability and address potential booking challenges.
• Foster a culture of empowerment by equipping team members with the tools training and support to make guest-focused decisions.
• Provide lateral service as needed stepping into related roles or responsibilities to support team and guest needs.

Qualifications :

• Minimum two (2) years of progressive experience in reservations preferably in a luxury or lifestyle brand hotel
• Proven team leader with a high level of energy and motivation with a proven track record of living the companys values
• An intermediate to proficient understanding of Computer systems such as: Opera KnowCross Microsoft Word Excel & Outlook is preferred
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fast-paced environment and have a high-level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must have excellent communication skills and be able to read write speak and understand English.
• Working knowledge of labor laws occupational safety and health. Working knowledge of basic safety security data protection and emergency procedures in a hotel setting
• Additional language ability is preferred.

Whats in it for you...

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• Strong development opportunities.
• At Delano London innovation excellence and guest-centricity are core. The culture is collaborative and inspiring with values rooted in authenticity sophistication and redefining luxury hospitality

Additional Information :

Why Delano London

Be part of the team bringing an iconic brand into its next chapter. At Delano London personality counts ideas are welcomed and everyone plays a part in creating something memorable. We work hard make it fun and look out for one another with opportunities to learn grow and build meaningful relationships across Delano Ennismore and Accor.

Alongside a supportive and creative team culture youll have access to a range of colleague benefits hotel stays and experiences across the wider group and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.

Remote Work :

No

Employment Type :

Full-time