Assistant Front Office Manager (FMX)

• Organising team schedules handling staff issues and authorising vacation annual sick leave.
• Interviewing hiring and training new employees.
• Evaluating employee performance and providing training and guidance as needed.
• Managing various department -specific initiatives and ensuring that these are completed within the scope time and budget.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.
• Managing the departmental budget.
• Monitor and log front office expenses and costs.
• Preparing monthly management reports on customer feedback bookings and cancellations.
• Updating files and records.
• Supporting training and supervising front office staff night managers guest service managers.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests experience.
• Supporting the Guest Services Managers on handling customer complaints and special requests.
• Ensure timely and accurate customer service.
• Troubleshoot emergencies.
• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens forms and informative leaflets).
• Ensure proper mail distribution.
• Keep updated records of office expenses and costs.
• Ensure companys policies and security requirements are met.
• Supporting the Guest Services Managers in greeting communicating with and welcoming guests.
• Keep updated records of office expenses and costs.

Qualifications :

• Ability to remain productive in a high-pressure environment
• Thorough knowledge of customer service office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Good telephone skills
• Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
• No fear of decision-making
• Sense of ownership and pride in your performance and its impact on companys success
• Critical thinker and problem-solving skills
• Team player
• Customer-centric
• Knowledge of Opera Knowcross and Resaweb sites

Additional Information :

Whats in it for you...

• Competitive salary.
• We are committed to giving our teams great work/life balance. 
• 28 days holidays (inclusive of bank holidays) pension life insurance and a health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.

Remote Work :

No

Employment Type :

Full-time