Area Guest Intelligence Manager

Join us as an Area Guest Intelligence Manager at The Dorchester 45 Park Lane and Coworth Park recognisedas one of The Sunday Times Top 10 Best Places to Work for in 2024-2026 andHotel of the Year London at the 2024 AA Hospitality Awards. We continuallystrive to build and nurture a culture where inclusiveness is part of our DNAreflected in our values of passion personality respect working together andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.

We care about your career and are known for having theabsolute best people in the industry. When you join us as Area GuestIntelligence Manager you start a unique opportunity to become celebrated asthe very best in your field. Youll learn not only from your fellow Legendsbut also through our award-winning learning academy so that you can achievethe highest standards of craft service and leadership and become a legend inyour own story.

What youll do

As Area Guest Intelligence Manager youll lovewhat you do and take pride in taking care of our guests:

• As our Area Guest Intelligence Manager you will be responsible to drive strategic system understanding to accomplish guest centric operations atThe Dorchester 45 Park Lane and Coworth Park. You will ensure our internal systems Unifocus and the CRM are used effectively while providing business process guidance and recommendations to optimise system utilisation.
• You will be responsible for delivering local and regional coaching to Unifocus and CRM champions as well as supporting the onboarding and development of new starters.
• You will lead drive and test new system configurations maintain system data integrity ensure compliance with all applicable data protection legislation and oversee all hotel CRM and Unifocus related projects.

The items shared are theessence of a day in the life of our Area Guest Intelligence Manager butwe will make sure you are provided with specifics on how we care for our hotel.

What youll bring

• Ability to lead and influence change at all levelsof the organisation
• Ability to understand and learn new technologies
• Project and process management skills
• Detailed-oriented and analytical
• Confident in training small or large groups ofemployees at any level of seniority
• Manage multiple projects and responsibilitieseffectively
• Fully understand the operation of hotels
• Strong written and verbal communication skills

What youll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith ourhotels and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan rental deposit scheme private financial advice and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a 1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and arecommitted to creating an inclusive environment for all employees andapplicants. If you need us to do anything to support you during the recruitmentprocess (such as adjustmentsto how you apply alternative formats ofinformation or adjustments to the assessment process itself) please do callPeople & Culture team on or emailso thatwe can discuss how we can support you through this process.