Apprentice System Support Technician (Redeployment 23976)

• Suffolk County Council
• Address: Phoenix House Ipswich Suffolk IP1 5NP hybrid working
• Salary: 25185 per annum (pro rata for part time)
• Hours: 37 hours per week
• Contract: Fixed term or secondment for 18 months (Apprenticeship)

This advert is open to current redeployment Suffolk County Council staff only

At Suffolk County Council every role is a chance to create positive change. As an Apprentice System Support Technician in the Highways Systems Support Team youll see the direct impact of your work on the people we support. Youll work with colleagues partners and communities to build trust share ideas and deliver services that make a lasting impact.

Reimagine the possibilities.

Your role and responsibilities

• Our main focus is to provide support to colleagues on the various digital systems and applications used within Suffolk Highways and the wider Growth Highways & Infrastructure directorate.
• Primary duties and activities will include monitoring the shared mailbox and picking up requests for support or training producing guidance documentation and videos on the systems we support and collaborating with the asset data team on joint projects.
• You will have plenty of opportunities to collaborate with colleagues and contractors and make a difference by streamlining processes using digital solutions.
• Youll be working day to day with the Technical Development Manager and System Support Technician who welcome a new addition to the team!

Your apprenticeship

• Level 3 Digital Support TechnicianDigital support technician / Skills England
• Duration 18 months

We welcome apprenticeship applications from all ages and backgrounds. Theres no upper age limit - its never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.

The apprenticeship youre applying for must build on your qualifications. If you have experience in this field the apprenticeship youre applying for must be at a higher level.

Read the Job and Person Profile see the how to apply section below and the Apprenticeship Recruitment Brochure. During the apprenticeship youll be working towards the role described in the Job and Person Profile. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full-time position. However we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract.

You will need

• initiative and problem-solving skills to thrive in this support role
• familiarity with Microsoft 365 products (outlook excel teams word etc.) which would be helpful.

Our ideal candidate does not need to have all the technical expertise yet but should have a willingness to learn and develop.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Emma Goodman (she/her) for a casual conversation. You can contact her by emailing

How to apply

Step 1 -Read the Job and Person Profile (JPP) (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 300 words per question). You should use theSupporting Statement template (Word).

1 -Tell us what skills you have learned whilst at school/college volunteering and/or working that you think will be useful to you in this role and why

2 -Tell us about something you are proud of and why

3 -Tell us about a time youve been really determined to do something what did you do What happened as a result

4 -Why are you interested in working in working for our organisation

5 -What are you hoping to gain from this apprenticeship

6 -Using our WeAspire values (see bottom of JPP); tell us about a time or situation when you have demonstrated one of these values

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see ourHow to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read ourguidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on ourReasonable Adjustment pages.

Closing date:11.30pm 1 July 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid