Application Analyst

Summary:

Gibson Dunn is a leading global law firm advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter however complex or high-stakes. The firms work is distinguished by a unique combination of precision and vision.

Based in London the Application Analyst will be responsible for the full lifecycle of key enterprise applicationsensuring reliability performance security and continuous improvement. This role involves administration of client/server platforms architecture design integration development automation and collaboration with business and technical stakeholders across the firm.

Primary applications and platforms include:

• Document Management: iManage Work 10 servers SPM Litera CAM
• Legal Productivity: Adobe Litera Compare (Desktop) & Compare Server (Web) Litera Create/NTD Litera Metadact Litera DocXtools Microsoft Office Suite DocuSign
• Finance: Aderant Chrome River Time Entry

This role reports to the Senior Manager Desktop & Application Services.

Responsibilities include:

Application Management

• Administer configure and optimize assigned applications to ensure stability performance and user adoption.
• Monitor system health troubleshoot issues and deliver solutions for complex technical challenges.
• Lead application lifecycle activities including upgrades patching and ongoing improvements initiatives.

Design and Implementation

• Partner with business stakeholders to translate requirements into scalable secure technical solutions.
• Architect systems integrations and workflows that align with firm standards and best practices.
• Lead or support application deployments automation initiatives and new technology implementations.
• Perform comprehensive testing and quality assurance to ensure successful rollouts.

Risk and Security

• Ensure all applications meet security standards data protection requirements and regulatory obligations.
• Conduct risk assessments identify vulnerabilities and coordinate remediation activities.
• Maintain documentation related to compliance incident response and security controls.

Vendor and Project Management

• Serve as the primary technical liaison to software vendors tracking issues and recommending enhancements.
• Evaluate new software products and technologies in collaboration with vendor partners.
• Review vendor performance SLAs and contract terms to support strategic decision-making.
• Oversee project timelines deliverables and dependencies across internal teams and external partners.

Documentation and Training

• Create and maintain detailed documentation including system configurations SOPs workflows and user guides.
• Develop and deliver training for end users technical teams and business partners.
• Ensure documentation remains current following changes upgrades and new feature releases.

Qualifications:

• Full-stack troubleshooting skills leveraging deep system and application log analysis to diagnose and resolve root-cause issues.
• Proficiency with Microsoft SQL T-SQL Windows and Linux OS and core networking concepts.
• Familiarity with legal applications security policies and the packaging and deployment of applications.
• Familiarity with ITIL best practices (incident change problem management).
• Experience with Lean or Agile methodologies.
• Certifications related to Microsoft technologies iManage or Litera products.
• Experience supporting and administering Office 365 applications

Experience:

• Bachelors degree in Computer Science Information Technology Engineering or related field (or equivalent experience).
• Experience supporting and administering enterprise applications within professional services legal or regulated environments.
• Experience managing client/server applications and business-critical systems in a global environment.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

For technical difficulties with our online application please contact us at. Our recruiting support team will respond as soon as possible.

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process unless doing so would impose an undue hardship in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application participate in an interview or otherwise take part in the recruitment process please contact us at . Please note this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.