Antisocial Behaviour Officer

This is a part time role at 29.60 hours per week.

About the team:

The Community Safety team sits within the Leisure and Communities service and works closely with a range of internal and external partners. The team plays a key role in tackling anti-social behaviour supporting vulnerable residents and delivering proactive prevention and enforcement activity across the borough.

You will be joining a collaborative and supportive team environment with a strong emphasis on partnership working continuous improvement and delivering high-quality services to residents.

This role will report to the Community Safety Officer.

About you:

You will have strong organisational and communication skills with the ability to manage competing priorities and maintain accurate records. You will be confident working both independently and collaboratively with a clear understanding of how to deliver effective outcomes in a partnership environment.

Experience of ASB case management or a similar regulatory or community safety role would be advantageous alongside a working knowledge of relevant legislation and best practice.

You will also demonstrate a commitment to excellent customer service treating residents with professionalism empathy and respect.

Brief outline of the job purpose and main tasks:

• Investigate triage and manage a caseload of anti-social behaviour (ASB) cases focusing on early intervention risk assessment action planning and resolution.
• Manage low to medium risk cases escalating complex or high-risk cases appropriately.
• Maintain regular communication with victims ensuring expectations are managed and support is provided.
• Support multi-agency processes including CHaRMM and JAG by preparing case summaries maintaining records and tracking actions.
• Coordinate and support ASB case reviews including arranging meetings issuing documentation and recording outcomes.
• Maintain accurate up-to-date case records on systems such as ECINS and SharePoint ensuring files are audit-ready.
• Work closely with partners including Housing Police Environmental Health and other agencies to deliver coordinated responses.
• Support delivery of prevention initiatives and community safety campaigns such as ASB Awareness Week.
• Administer enforcement processes including Public Space Protection Orders (PSPOs) Community Protection Notices (CPNs) and Fixed Penalty Notices (FPNs).
• Assist with preparation of enforcement action including supporting court processes where required.

Shortlisting criteria:

Essential:

• Experience of maintaining accurate administrative records and case files
• Experience of producing clear and timely reports
• Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)
• Experience of working in partnership with internal and external stakeholders
• Strong communication skills including the ability to engage with a range of individuals including vulnerable residents
• Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)

Desirable:

• Experience of ASB case management or investigation
• Experience of taking statements or supporting enforcement action
• Experience of working with vulnerable individuals or communities
• Knowledge of local community safety issues and partner agencies
• Experience of using case management systems such as ECINS

What we will need from you:

• Documentary evidence that you are eligible to work in the UK
• References from your two most recent employers coveringat least 3 years
• Completion of a medical questionnaire and declaration
• A full drivers license
• Basic DBS check
• Evidence of relevant professional qualification(s)

Employee Benefits:

• Annual leave entitlement of 23 daysrising to30 days(maximum) in line with continuous service
• Flexi time scheme with the opportunity to take up to 2 days flexi leave per month
• Local Government Pension Scheme
• Employee AssistanceProgramme
• Enhanced maternitypaternityand adoption leave
• Discountedleisure gym membership and free swimming
• Season ticket loans
• Cycle to work scheme
• Free eye tests
• retail discount scheme

Who to contact:

For an informal discussion about the role please contact Tim Fleming Head of Leisure & Communities by email at .
We are happy to consider reasonable adjustments as part of the recruitment process.

Closing date:1 November 2026 - 23:55pm

Interview date: 11 November 2026.