Aftersales Support Engineer Snacks

No two days are the same. One week you could be commissioning new equipment at a major customer site the next diagnosing complex technical issues supporting new product installations or helping customers maximise the performance of their machinery.

If youre passionate about engineering enjoy building customer relationships and want a role where you can make a real impact wed love to hear from you.

As a Field Service Engineer youll be the face of Ishida delivering first-class technical support and ensuring our customers receive an outstanding service experience.

• Installing commissioning and servicing Ishida equipment across customer sites throughout EMEA
• Diagnosing faults and carrying out repairs to minimise downtime and maximise performance
• Providing both planned preventative maintenance and reactive service support
• Working closely with customers to identify and resolve technical and operational challenges
• Delivering professional clear and timely communication throughout every service activity
• Collaborating with our Service Helpdesk Team Leaders and technical specialists to resolve customer issues efficiently
• Supporting the introduction and installation of innovative new technologies and products
• Accurately documenting service activities and technical information using business systems and reporting tools
• Representing Ishida professionally at customer sites exhibitions and industry events

Were seeking someone who combines strong technical ability with a genuine passion for customer service.

You will be:

• A skilled problem solver with a proactive approach to fault finding and diagnosis
• Customer-focused with the ability to build trust and strong working relationships
• Comfortable working independently while also collaborating as part of a wider team
• Organised and able to manage multiple priorities effectively
• Adaptable flexible and motivated by delivering exceptional results
• A confident communicator who enjoys working with customers and colleagues alike

At Ishida youll be joining a global technology leader renowned for innovation quality and customer service.

Youll have the opportunity to:

• Work with industry-leading equipment and technologies
• Travel extensively across the EMEA region
• Develop your technical expertise through ongoing training and development
• Be part of a supportive and collaborative engineering team
• Play a critical role in delivering solutions that keep our customers operations running successfully
• Build a rewarding international engineering career with a respected global organisation

This position involves regular travel throughout the EMEA region including overnight stays as required. Flexibility to support customer needs including occasional weekend work and overtime is essential.

If youre looking for a challenging and rewarding engineering role where your expertise can make a real difference wed love to hear from you.