Account Manager Team Manager

 Account Manager Team Manager Contact Centre

Monday to Friday 37.5 hours per week 35395 Competitive Commission structure Bonus & Incentives

Ready to lead inspire and make a real difference

Were looking for an ambitious and people-focused Contact Centre Team Manager to join our Account Management team at our Tamworth Contact Centre.

This is an exciting opportunity for an experienced contact centre leader to take the next step in their career leading and developing a team of up to 12 Account Managers and helping them achieve their full potential.

At Brakes we believe great leadership creates great customer experiences. Youll play a key role in building a high-performing motivated and empowered team where every sales and service opportunity is maximised.

And you wont be doing it alone. Well provide the training support and development you need to succeed.

 What youll be doing:

As a Team Manager youll be responsible for creating an environment where people can thrive customers receive an exceptional experience and commercial opportunities are maximised.

Your key responsibilities will include:

• Lead coach and motivate a team of up to 12 Account Managers supporting every individual to reach their maximum potential.
• Take ownership of the recruitment selection performance and ongoing development of your team.
• Support the Operations Manager in delivering the departments strategic objectives and business plan including involvement in key projects.
• Identify and champion opportunities to increase revenue and improve the customer experience.
• Energise your team to embrace incentives new initiatives and process improvements ensuring everyone understands their goals and how they can achieve them.
• Create a strong coaching culture providing regular feedback guidance and support.
• Communicate goals objectives and key business messages clearly and confidently.
• Manage performance against key KPIs across sales service cost employee engagement and customer satisfaction.
• Build strong relationships across all levels of the business and act as a positive role model for Brakes values.

 About you:

• Youre a natural leader who knows how to bring out the best in people. Youre commercially aware customer-focused and passionate about delivering results.

• A minimum of 2 years experience at Team Manager or Supervisor level within a contact centre environment ideally managing a sales-focused team.
• A confident positive and results-driven approach with strong commercial awareness.
• A genuine passion for delivering an outstanding customer experience.
• The ability to give and receive feedback and champion a coaching and development culture.
• Excellent communication influencing and negotiation skills both written and verbal.
• Strong planning and organisational skills with the ability to prioritise and perform under pressure.
• Good computer literacy and confidence using Microsoft Office including Excel Word and PowerPoint.
• Exceptional customer-handling and problem-solving skills.
• The ability to lead inspire and build confidence within a team.
• A proven ability to build and maintain strong working relationships at all levels.
• A commitment to living and demonstrating Brakes values every day.

Whats in it for you

We believe in recognising great people and rewarding great performance. As well as a competitive salary youll benefit from:

•  Competitive salary of 35395
•  Competitive bonus structure additional bonuses and incentives
• Recognition awards and performance incentives
•  Huge discounts on a fantastic range of food and award-winning products
•  Generous holiday allowance with the option to purchase additional days
•  Pension scheme
• Real career development opportunities
•  The opportunity to be part of Sysco the worlds leading foodservice business opening the door to a world of career possibilities
•  A supportive inclusive team environment where you can make an impact and have fun along the way
• And much more!

 Ready to take the next step

If youre an inspiring people leader who thrives on developing others delivering results and creating exceptional customer experiences wed love to hear from you.

Bring your leadership energy and ambition to Brakes and lets make great things happen together.

What are you waiting for Your next opportunity starts here.

Additional Information :

At Brakes everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you. 

Brakes

Built on a passion for food and feeding the nation we are the UKs largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nations most famous pubs and restaurants as well as schools caterers care homes and hospitals. Our customers depend on us and our 8000-strong workforce is dedicated and proud to be part of this vital provision. And were growing!  

Remote Work :

No

Employment Type :

Full-time