Account Manager

London (Hybrid) 60000 Performance Bonus

Were working with a growing SaaS business that is looking for an experienced Account Manager to take ownership of a portfolio of existing customers and build strong long-term partnerships.

This is a relationship-led role where youll work closely with customers to understand their goals maximise the value they get from the platform identify opportunities for growth and ultimately drive retention and account development.

• Own and develop a portfolio of existing B2B customers

• Build strong long-term relationships with key stakeholders

• Act as the main point of contact for your customers

• Understand customer objectives challenges and future plans

• Drive platform adoption and ensure customers are getting maximum value

• Identify and develop upsell and cross-sell opportunities

• Support renewals retention and overall account health

• Manage customer queries and escalations working closely with internal teams

• Share customer feedback and insights with Product Support and other teams

• Develop account plans and identify opportunities for further growth

• Attend occasional customer meetings and site visits

• Experience in B2B SaaS Account Management Customer Success or Client Management

• Proven experience managing and developing existing customer accounts

• Strong understanding of retention renewals and account growth

• Experience identifying and closing upsell/cross-sell opportunities

• Strong commercial awareness

• Excellent relationship-building and stakeholder management skills

• A consultative approach with the ability to understand a customers wider business objectives

• Comfortable working collaboratively with internal teams

• Experience working in a growing or scale-up environment would be beneficial

You dont need experience in the visitor attraction ticketing or events sector were primarily looking for someone with strong SaaS account management and commercial relationship-building experience.

London Hybrid 2 days per week in the office
Up to 60000 performance bonus
Existing customer portfolio no cold new-business hunting
Strong focus on retention adoption and account growth
Opportunity to join a growing SaaS business and have genuine ownership of your accounts

If youre an Account Manager or Customer Success professional looking for a more commercially focused role where you can build meaningful customer relationships and directly influence account growth wed love to hear from you.