Account Manager

Agency:

RAPP

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

WHO WE ARE

We are RAPP world leaders in activating growth with precision and empathy at scale.

As a global next-generation precision marketing agency we leverage data creativity technology and empathy to foster client growth. We champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviours and aspirations.
We foster an inclusive workplace that emphasises personal well-being.

THE ROLE

We are looking for a talented and drivenAccount Managerto join our team at RAPP London supporting one of the worlds most iconic luxury fashion brands:Ralph Lauren. This is a unique opportunity to workon a full-service account acrossdatatechnologyand creativedelivering best-in-class customer engagement experiences for a globally recognised brand.

The Opportunity
As an Account Manager you will play a pivotal role in the day-to-day running ofthelarge-scaleeCRMprogramme spanning multiple workstreams includingBAU campaignsand Special Projects. Youll bethe key day-to-day contactbetween internal teams and client stakeholders ensuring seamless delivery proactive planning and strategic alignment.

Youwill report directly into the Business Director providing a great opportunity for growth and progression at one of the worlds leading customer engagement agencies.

Youwill thrive in a high energy fast paced environment and will understand the unique challenges of running a busyeCRMaccount within an agency.

Youwill be able to hit the ground running working with a team of project managers across multiple workstreams (BAU andSpecial Projects).

As well as ensuring the day-to-dayprojectsare running smoothlyyouwill be forward thinkingincredibly organised comfortable trouble shooting course correcting and rolling your sleeves up.

You will build and maintain strong relationships with key client stakeholders acting as a trusted advisor and day-to-day contact. Working collaboratively with a team of Project Managers and cross-functional specialists (data creative tech) to ensure smooth workflow / delivery.

You will identify opportunities for process improvements to increase efficiency reduce errors and enhance client willuphold high standards across all deliverables ensuring campaigns meet SLAs and internal teams are supported with any process challenges.


Role Requirements
Previous experience inloyalty dataeCRMaccount managementwithin a fast-paced agency environment.

Excellent communication and stakeholder management skills.

Highly organisedresponsivedetail-oriented and proactive.

Comfortable working across multiple projects and deadlines.

A natural collaborator who thrives in a team but can also lead initiatives independently.

Passionate about customer engagement digital innovation and delivering exceptional client service

A self-starter with a positive can-do attitude!


We are RAPP. And we cant wait to meet you.

Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: Experience:

IC