96 Operational Delivery Manager (Compliance & Inquiry)

Purpose of the post

The Independent Monitoring Authority (IMA) is responsible for monitoring how the UK Government and Public Authorities uphold commitments made to protect EU EEA and EFTA citizens rights and their family members living in the UK under the EU-UK Withdrawal Agreement and relevant treaties. The IMAs role is to ensure these rights are upheld by gathering and analysing reliable data identifying potential systemic issues and providing insight to inform decision-making. Through the monitoring function the IMA works to ensure accountability and promote consistent delivery of citizens rights across the UK and Gibraltar.

The Compliance and Inquiry team delivers the IMAs statutory functions by conducting investigations compliance cases assurance reviews and inquiries into how public authorities uphold and implement citizens rights. Sitting within the Operational Delivery Directorate the team engages with UK Government Devolved Administrations and other public bodies to identify issues drive improvements and promote best practice. Using evidence gathering and constructive engagement the team ensures rights are upheld influences change where needed and leads formal inquiries where a breach of citizens rights has been identified.

TheOperational DeliveryDirectorateis responsible for delivering the IMAs monitoring function by

• Gatheringtimelyrelevantand credibledata andinformationfrom a wide range of sources.
• Adopting analytical techniquesin order toidentifypotential systemic issues.
• Using insights gained to inform key decision makers across the IMA.

The Compliance and Inquiry team is responsible for analysing and reviewing data related to how the UK Government and Public Authorities deliver on these commitments to citizens rights including areas such as residency social security reciprocal healthcare the mutual recognition of professional qualifications and other economic rights.

The Operational Delivery Manager will be part of the Compliance and Inquiry team responsible for conducting analysis and investigations to identify potential breaches of citizens rights and for informing decisions on actions the IMA may take.

Main Duties and Responsibilities

• Manage and conduct engagement with Government Departments and Public Authorities into potential issues affecting the delivery of citizens rights informed by complaints and/or intelligence received by the IMA as potentially identifying breaches of citizens rights.
• Assessing complaints dataandinformationtodeterminewhetherit suggestsa breach of citizens rights and making recommendations on next steps for the IMA.
• Manage Compliance Cases and Assurance Reviews which support successful outcomes for citizens.
• Have a strong understanding of citizens rights and who falls within scope of the agreements to support IMA decision making.
• Produce evidence-based reports which clearly document findings and your rationale to make recommendation in relation to the UK Government and Public Authorities delivery of citizens rights.
• Identifyingand assessing keydata andinformation relevant tooperational deliveryworksuch as published reports and guidance.
• Engage and network with a wide range of internal and external stakeholders includingpublic authoritiescomplainantsNGOsand lobby groups.
• Build and maintain strong partnerships and working relationships.
• Influencing stakeholders even when there are differing and/or conflicting views to achieve a successful outcome for citizens.
• Gatheringanalysingand providing evidence toidentifysystemic issues and make recommendations to support decision making.
• Line managementresponsibilities.

The duties/responsibilities listed above describe the post and are not intended to be exhaustive.

Essential Skills

• A high performing collaborative and supportive member of a team.
• Strong judgement and decisionmaking.
• Excellent written and verbal communication skills effectively liaising with both internal and external stakeholders.
• Evidence gathering skills and strong experience of interpreting complex information to support successful outcomes.
• Excellent drafting skills.
• Problem solving skills and ability to make sound recommendations with experience of quality assuring information and data.
• Planning and organising to deliver work to tight deadlines while managing competing priorities.
• Ability to build effective working relationships with a range of stakeholders and work as part of the team.
• Numerical skills and attention to detail.
• Proven ability toidentifyefficiencies for the organisation convert ideas intoaction
• Commitment to continuous improvement of ways of working.
• Experience of working flexibly as a member of a team to achieve performance targets.
• Proven skills in operational background and/or dynamic and complex environment under pressure.

Behaviours

Well assess you against these behaviours during the selection process:

• Making Effective Decisions (Lead Behaviour)
• Working Together
• Delivering at Pace
• Managing a Quality Service

Diben y swydd

Maer Awdurdod Monitro Annibynnol (IMA) yn gyfrifol am fonitro sut mae Llywodraeth y DU ac Awdurdodau Cyhoeddus yn cynnal ymrwymiadau a wnaed i ddiogelu hawliau dinasyddion yr Undeb Ewropeaidd yr Ardal Economaidd Ewropeaidd ar Gymdeithas Fasnach Rydd Ewropeaidd ac aelodau ou teulu syn byw yn y DU o dan y Cytundeb Ymadael rhwng yr UE ar DU a chytundebau perthnasol. Rôl yr IMA yw sicrhau bod yr hawliau hyn yn cael eu cynnal drwy gasglu a dadansoddi data dibynadwy canfod materion systemig posibl a darparu gwybodaeth i arwain y broses o wneud penderfyniadau. Drwyr swyddogaeth fonitro maer IMA yn gweithio i sicrhau atebolrwydd a hyrwyddor gwaith o gyflawni hawliau dinasyddion yn gyson ledled y DU a Gibraltar.

Maer tîm Cydymffurfio ac Ymchwilio yn cyflawni swyddogaethau statudol yr IMA drwy gynnal ymchwiliadau achosion cydymffurfio adolygiadau sicrwydd ac ymchwiliadau i sut mae awdurdodau cyhoeddus yn cynnal ac yn gweithredu hawliau dinasyddion. Maer tîm yn rhan or Gyfarwyddiaeth Cyflawni Gweithredol ac yn ymgysylltu â Llywodraeth y DU Gweinyddiaethau Datganoledig a chyrff cyhoeddus eraill i ganfod materion i sbarduno gwelliannau ac i hyrwyddo arferion gorau. Gan gasglu tystiolaeth ac ymgysylltun adeiladol maer tîm yn sicrhau bod hawliaun cael eu cynnal yn dylanwadu ar newid lle bo angen ac yn arwain ymchwiliadau ffurfiol lle canfuwyd bod hawliau dinasyddion wedi cael eu torri.

Cyfrifoldeb pennaf y Gyfarwyddiaeth Cyflawni Gweithredol yw cyflawni swyddogaeth monitror IMA drwy wneud y canlynol

• Casglu data a gwybodaeth amserol berthnasol a chredadwy o amrywiaeth eang o ffynonellau.
• Mabwysiadu technegau dadansoddi er mwyn canfod problemau systemig posibl.
• Defnyddior wybodaeth a geir i hysbysur rhai syn gwneud penderfyniadau allweddol ar draws yr IMA.

Maer tîm Cydymffurfio ac Ymchwilio yn gyfrifol am ddadansoddi ac adolygu data syn ymwneud â sut mae Llywodraeth y DU ac Awdurdodau Cyhoeddus yn cyflawnir ymrwymiadau hyn i hawliau dinasyddion gan gynnwys meysydd fel preswylio nawdd cymdeithasol gofal iechyd cyfatebol cydnabod cymwysterau proffesiynol yn gilyddol a hawliau economaidd eraill.

Bydd y Rheolwr Cyflawni Gweithredol yn rhan or tîm Cydymffurfio ac Ymchwilio syn gyfrifol am gynnal dadansoddiadau ac ymchwiliadau i ganfod achosion posibl o dorri hawliau dinasyddion a chyfrannu at benderfyniadau ar gamau gweithredu posibl y gallair IMA eu cymryd.

Prif Ddyletswyddau a Chyfrifoldebau

• Rheoli a chynnal ymgysylltiad ag Adrannaur Llywodraeth ac Awdurdodau Cyhoeddus ar faterion posibl syn effeithio ar gyflawni hawliau dinasyddion ar sail cwynion a/neu wybodaeth a dderbynnir gan yr IMA fel rhai a allai fod yn achosion o dorri hawliau dinasyddion.
• Asesu cwynion data a gwybodaeth i benderfynu a ywn awgrymu bod hawliau dinasyddion wedi cael eu torri ac argymell y camau nesaf ir IMA.
• Rheoli Achosion Cydymffurfio ac Adolygiadau Sicrwydd syn cefnogi canlyniadau llwyddiannus i ddinasyddion.
• Cael dealltwriaeth gadarn o hawliau dinasyddion a phwy syn dod o fewn cwmpas y cytundebau i gefnogi penderfyniadaur IMA.
• Llunio adroddiadau syn seiliedig ar dystiolaeth sydd â chofnod clir or canfyddiadau ach rhesymeg a gwneud argymhellion mewn perthynas âr ffordd mae Llywodraeth y DU ac Awdurdodau Cyhoeddus yn cyflawni hawliau dinasyddion.
• Nodi ac asesu data a gwybodaeth allweddol syn berthnasol i waith cyflawni gweithredol fel adroddiadau a chanllawiau sydd wedi eu cyhoeddi.
• Ymgysylltu a rhwydweithio ag amrywiaeth eang o randdeiliaid mewnol ac allanol gan gynnwys awdurdodau cyhoeddus achwynwyr cyrff anllywodraethol a grwpiau lobïo.
• Meithrin a chynnal partneriaethau a chysylltiadau gwaith cryf.
• Dylanwadu ar randdeiliaid hyd yn oed pan fydd safbwyntiau gwahanol a/neu anghyson er mwyn sicrhau canlyniad llwyddiannus i ddinasyddion.
• Casglu dadansoddi a darparu tystiolaeth i nodi materion systemig a gwneud argymhellion i ategur broses o wneud penderfyniadau.
• Cyfrifoldebau rheoli llinell.

Maer dyletswyddau/cyfrifoldebau a restrir uchod yn disgrifior swydd ac ni fwriedir iddynt fod yn hollgynhwysfawr.

Sgiliau Hanfodol

• Aelod cydweithredol a chefnogol o dîm syn perfformion dda.
• Barn ddoeth ar gallu i wneud penderfyniadau.
• Sgiliau cyfathrebu rhagorol ar lafar ac ar bapur gan gysylltun effeithiol â rhanddeiliaid mewnol ac allanol.
• Sgiliau casglu tystiolaeth a phrofiad cryf o ddehongli gwybodaeth gymhleth i gefnogi canlyniadau llwyddiannus.
• Sgiliau drafftio gwych.
• Sgiliau datrys problemau ar gallu i wneud argymhellion cadarn gyda phrofiad o sicrhau ansawdd gwybodaeth a data.
• Cynllunio a threfnu i gyflawni gwaith o fewn amserlenni tynn wrth reoli blaenoriaethau syn cystadlu âi gilydd.
• Gallu meithrin perthynas waith effeithiol gydag amrywiaeth o randdeiliaid a gweithio fel rhan or tîm.
• Sgiliau rhifiadol a sylw i fanylion.
• Gallu amlwg i ganfod arbedion effeithlonrwydd ar gyfer y sefydliad a throsi syniadaun gamau gweithredu
• Ymrwymiad i wella ffyrdd o weithion barhaus.
• Profiad o weithion hyblyg fel aelod o dîm i gyrraedd targedau perfformio.
• Sgiliau amlwg mewn cefndir gweithredol a/neu amgylchedd deinamig a chymhleth dan bwysau.

Ymddygiad

Byddwn yn eich asesu yn erbyn yr ymddygiadau canlynol yn ystod y broses ddethol:

• Gwneud Penderfyniadau Effeithiol((Prif ymddygiad)
• Cydweithio
• Cyflawnin Gyflym
• Rheoli Gwasanaeth o Safon