Analyst, Business Banking

Supports the Enterprise Banking Hub with day-to-day portfolio administration client servicing sales operations and credit management. Ensures that client requests are fulfilled efficiently portfolio risks are actively managed and all regulatory and compliance requirements are met.

• Manage and resolve client queries service requests and complaints within agreed turnaround times.
• Support Relationship Managers in achieving portfolio growth sales revenue and client-service targets.
• Identify capture and refer sales opportunities and maintain accurate pipeline and client information.
• Analyse financial information and support the preparation of high-quality credit applications.
• Monitor excesses credit limits annual reviews and conditions of approval to maintain a healthy portfolio.
• Coordinate with internal product credit and support teams to deliver seamless client solutions.
• Complete account-opening and portfolio-maintenance activities accurately and on time.
• Ensure compliance with banking policies credit standards and applicable regulatory requirements including KYC and AML controls.

Qualifications :

• A first degree in Business Commerce or a related discipline from a recognised Institute.
• Atleast four years relevant banking experience including exposure to account analysis lending principles credit applications sales and client servicing.
• Experience in an account support client service support credit or retail credit collections environment.
• Strong analytical ability and sound interpretation of financial and portfolio data.
• Client focus clear communication and confidence in engaging internal and external stakeholders.
• Good knowledge of business banking products account-opening processes and product-related systems.
• Strong risk awareness attention to detail and disciplined adherence to procedures.
• Effective planning prioritisation problem-solving and delivery against deadlines.
• A proactive mindset willingness to learn and commitment to continuous improvement.

Technical Competencies:

• Analysing and Interpreting Information
• Banking Process & Procedures
• Client Servicing
• Continuous Process Improvement
• Query Resolution
• Risk Identification
• Verbal Communication

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Documenting Facts
• Embracing Change
• Following Procedures
• Meeting Timescales
• Resolving Conflict

Remote Work :

No

Employment Type :

Full-time