Reservations Supervisor
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Job Summary
The Reservation Supervisor will play a key role in ensuring an exceptional reservation experience for our guests while supporting revenue optimization operational efficiency and the development of our Reservations team.
Supervise daily reservation operations and ensure all bookings are handled accurately and efficiently.
Support and guide the Reservations team ensuring consistently high service standards.
Handle individual corporate group and VIP reservations with attention to detail.
Ensure correct application of rates packages promotions cancellation policies and payment conditions.
Monitor reservation quality traces special requests and guest preferences.
Work closely with Front Office Revenue Management Sales and other departments to ensure seamless communication.
Support inventory and availability management and help identify opportunities to maximize revenue.
Monitor upselling opportunities and encourage effective room and package upselling.
Ensure accurate use of PMS CRS and Accor reservation systems.
Handle guest and travel partner inquiries professionally and efficiently.
Assist with training coaching and onboarding of Reservations team members.
Ensure compliance with Sofitel and Accor standards procedures and data protection requirements.
Qualifications :
Previous experience in Reservations within an international 5-star hotel environment.
Supervisory experience is highly preferred.
Strong knowledge of hotel reservation procedures room categories rates and revenue principles.
Experience with Opera PMS and Accor reservation systems is an advantage.
Excellent command of English and Turkish both written and spoken.
Strong communication organization and problem-solving skills.
Guest-oriented mindset with excellent attention to detail.
Ability to work effectively in a fast-paced environment and collaborate across departments.
Strong leadership skills with the ability to coach and motivate team members.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
