Guest Relations Manager
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Ensure a high level of guest satisfaction throughout the guest journey.
- Handle guest feedback and complaints effectively and provide appropriate solutions.
- Welcome and assist VIP guests during their arrival stay and departure.
- Coordinate with relevant departments to ensure exceptional service.
- Maintain guest preferences and feedback records in Opera.
- Support and organize guest relations activities and special events when required.
- Prepare relevant reports for the Operations Director.
Qualifications :
- Min. 3 years experience in Guest Relations or Front Office preferably in a luxury international hotel.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Fluency in English and Turkish; additional languages are an advantage.
- Knowledge of Opera PMS is preferred.
- A professional positive and guest-oriented approach.
Additional Information :
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
