IT Support Technician

Note: Full-time on-site role in our offices in El Ghazela Ariana.

About Us:

Kudos QA is a software and gaming quality assurance company working with some of the worlds leading game studios and publishers. We provide testing optimisation porting and development support to deliver reliable high-performing products and exceptional gaming experiences.

Job details:

We are hiring an IT Support Technician to provide day-to-day IT support troubleshoot local hardware software connectivity and workplace technology issues and coordinate with the UK IT team for escalations system permissions infrastructure changes and central administration.

Tasks and responsibilities:

• Provide first- and second-line IT support to employees resolving hardware software operating system connectivity and peripheral issues.
  
• Maintain office IT equipment and accurate records of assigned hardware and IT assets.
• Troubleshoot LAN internet Wi-Fi and IP connectivity issues and identify whether faults are local network-related or centrally managed.
• Log prioritize track and resolve IT support requests through the company ticketing system.
• Work closely with the UK-based IT Manager and central IT team acting as the local hands-on contact for remote troubleshooting.
• Support and troubleshoot workstations peripherals software and connectivity used by game-testing teams.
• Assist with approved testing software deployment and coordinate centrally managed issues with the UK IT team.
• Support user onboarding offboarding and workstation setup.
• Troubleshoot Microsoft 365 Active Directory and Entra ID-related issues.
• Provide basic IT security support including MFA password endpoint protection and access-related issues.
  

Qualifications:

• Bachelors degree in IT
• Previous experience in IT support helpdesk desktop support technical support or a similar role.
• Experience with Windows operating systems server and workstation troubleshooting.
  
• Good understanding of computer hardware and peripherals.
• Basic to intermediate understanding of networking concepts including TCP/IP DNS DHCP LAN Wi-Fi and IP addressing.
• Experience diagnosing hardware software and connectivity problems.
• Ability to install and configure software and workplace equipment.
• Experience working with ticketing or IT service management systems.
• Ability to document incidents and technical solutions clearly.
  
• Good working level of English communication.
  
  

If youre interested apply now through this job posting or you can send your resume to or

Location: Our HQ is in Technopole El Ghazela Ariana. Technology Park Building I2 2nd Floor Block C.

Required Experience:

Senior IC