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IT Support Engineer

Preferable.ai

Job Location:

Bangkok - Thailand

Monthly Salary: Not provided by the employer

Posted: 8 October 2026 (Yesterday)

Application Deadline: 5 January 2027

Vacancies: 1 Vacancy

Job Summary

Dispatch/Backfill IT Support Engineer

OEM coordination and Break/Fix hardware repair

IMAC (install move add change) activities for end-user devices and Video conferencing devices

Smart-Hands support where resolutions cannot be made remotely

Infrastructure hands and feet support in key locations

Back-up tape rotation and POC for off-site pick up

Driver testing for PC laptop/desktops

Workstation patching remediation

Resources will prioritize responding to and resolving SLA-based assignments over other duties

Work on tickets assigned through the PC ITSM Toolset. Technicians will manage the problem to resolution according to the priority level assigned to the ticket and perform repairs upgrades and restores to the workstation as defined in SLAs.

Providing Installation support for new Desktops & Laptops which shall include OS Installation Power On Test verification of Hardware configuration OS configuration configuring the old Lotus Notes mail client configuring Outlook configuring the MS Office Applications (as per provided standards) configuring the printers.

Users account creation and basic management via Active Directory MS TEAMS and Exchange

Providing support (including Installation support) for OS MS Office and MS Outlook Client AVD Client Suite etc.

Providing configuration and fine-tuning support for OS Windows 10 & above

Striving towards first call resolution & escalating unresolved problems as per the Escalation processes through the Service Desk keeping all relevant personnel in the communication loop.

Diagnosing verifying recording and reporting downtime and providing immediate notification for all incidents

Emergency recovery maintenance for Desktops and Laptops

Configuring the printers and resolving printing problems of the users

Providing support for audio & video conferencing set up connecting Desktops/Laptops to LCD projectors & other collaboration tools (in scope for locations with onsite support only)

Providing support for patch up gradation on Desktops and Laptops.

Diagnosing & troubleshooting virus problems that can be fixed using anti-virus tool on the Desktops and Laptops.

Providing first contact remote support for all calls initially.

Providing configuration setup & troubleshooting support for iOS & Android devices via approved MDM solution.

Providing initial diagnosis support for AVD like checking connection type client version network latency basic troubleshooting and escalation of unresolved issues to respective support team

Providing support for LCD projectors setting up and tuning them with systems

Managing Endpoint systems backup via backup tool

Building knowledge database for Infra team to support more effectively.

Why Join EIL Global

Work with leading enterprise clients across various industries.

Opportunity to gain exposure to diverse IT infrastructure projects.

Interested

Please send your updated CV to

We look forward to hearing from you!

Required Skills:

IT desktop/end-user support and service desk operations SLA-based ticket prioritization ownership documentation and resolution using an ITSM tool First-contact and remote technical support with appropriate escalation procedures OEM coordination and break/fix hardware repair Smart-hands and infrastructure hands-and-feet support at key locations IMAC activities for desktops laptops workstations and video conferencing equipment Installation upgrade restore and emergency recovery support for desktops and laptops Windows 10 and later installation configuration tuning troubleshooting and patch remediation PC and laptop hardware configuration verification and power-on testing PC driver testing and validation Microsoft Office application installation and configuration Microsoft Outlook client installation configuration and troubleshooting Legacy Lotus Notes mail client configuration AVD client suite installation configuration initial diagnosis and basic troubleshooting AVD connectivity assessment including connection type client version and network latency checks Active Directory user account creation and basic account administration Microsoft Teams user administration and support Microsoft Exchange user administration and support Printer installation configuration and troubleshooting Audio/video conferencing setup and troubleshooting LCD projector setup tuning and connection to desktops or laptops Support for collaboration and video conferencing tools iOS and Android device configuration and troubleshooting through an approved MDM solution Endpoint patching and upgrade support Antivirus-based troubleshooting and remediation of workstation virus issues Endpoint backup management using a backup tool Backup tape rotation and coordination of off-site pickup Incident downtime diagnosis verification recording reporting and notification Problem diagnosis and troubleshooting across operating systems applications hardware peripherals and connectivity Knowledge base creation and maintenance for infrastructure support teams Effective communication with users service desk personnel escalation teams and other stakeholders Ability to work onsite and perform physical infrastructure support Ability to manage multiple responsibilities while prioritizing SLA-critical assignments

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